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Zillow - No customer service/No response

Zillow - No customer service/No response
Zillow - No customer service/No response
Zillow - No customer service/No response
Zillow - No customer service/No response
Update by user Dec 02, 2020

Zillow has been useless with communication. They will not assist with any Zestimate with any human common sense.

Their reply to my repeated assistance:Zestimate is a computer-generated algorithm and Zillow does not have the ability or a tool, to manually remove, edit, or change a Zestiatme for an individual property.I realize this is a shortcoming of our services and our developers are currently working on ways to improve our Zestimate feature to include more homes. Because there are thousands of data points used to generate the Zestimate, it is difficult to pinpoint a specific reason/exactly what information may be missing for a missing Zestimate.Please also note that we do not directly edit or manually add/remove Zestimates.

Original review posted by user Nov 02, 2020
I have left 7 voicemail messages and 16 emails over the last 2 weeks for somebody to review my 'zestimate' contact explain to me why my 'Private Zestimate' is $191,000 but the 'Public Zestimate' is only $127,000. I'm trying to sell for $167,000 which is reasonable for my area and CANNOT GET ANY ACKNOWLEDGEMENT from this company. Just explain to me!

User's recommendation: Don't count on getting ANY HELP they are catering to agents now and not the consumers who built their business!

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1 comment
#2009734

UPDATE. I did sell my home, and with no issues on the appraisal, for $165,000. Do NOT rely on ‘Zestimate’

ID
#2261955 Review #2261955 is a subjective opinion of poster.
Pros
  • Free advertising
Cons
  • Are effectively stealing home value from me
  • No customer service for anything
Preferred solution
Review & correct my public zestimate & somebody make contact!

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New Reviewer
There were 2 old liens on my property that I was told had been released. I paid for a title search during the re-fi and was told there were NO LIENS. These liens were filed prior to 2010. I refinanced in 2014. 2 years later when I sold my home I had to pay over $50,000...
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ID
#988837 Review #988837 is a subjective opinion of poster.
Service
Loan Depot Loan Refinance
Cons
  • I was not fully informed when i agreed to refinance my property
  • Wont refund closing costs to help recoup 50000 liens
  • I have to file complaint through atty general
Reason of review
fraud - hidden liens
Loss
$8000
Preferred solution
Full refund