Joyce P Dmr

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Peacock TV - I cancelled the "trial" and am still paying for it each month!!!

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Peacock TV - I cancelled the trial and am still paying for it each month!!!
Original review Jan 10, 2023
I canceled the trial period in July 2022 and I am still being charged monthly. Of course, you can't actually talk to a person as they don't have a customer service number. The number, 212-664-**** is not an operating number for Peacock. You have to chat with a "bot" that gives you options, and OH WELL if what you need assistance with isn't one of the options offered. Again, another company with the crapiest customer service that they don't have!
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Loss:
$35
Pros:
  • Have channels a person may like
Cons:
  • Bad sercice & still paying

Preferred solution: Full refund

User's recommendation: If you want their service, great, but just know that they don't have customer service help. You'll be charged and have to try to resolve it with the bank. The image is what it shows me when I try to log into my account using my email, which is required for an account!

Joyce P Dmr

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Mint Mobile - AGAIN they send the WRONG 3th replacement sim card!!!!!!

Original review Dec 24, 2022

Initial issue 12/16 When I initially called customer service to get a replacement sim card for my mom, as she lost her phone, it was over 30 mins on the phone as the lady didn't understand what I wanted. She still didn't get it right because she didn't send out a replacement sim card, she sent out a card for a new service.

I ordered a replacement sim card for my second phone number, only to be sent the wrong sim card, so when I activated it, it deactivated my other phone. It took over an hour in the chat with them and I figured out the issue myself. I had to repeat everything over and over. Then a few days later I got another sim card for the second phone, or so I thought.

When I called to activate it, I was told I had to give 3 numbers that have been called on that phone, well it was lost, that's why I ordered a replacement card to put in the new phone I got my mom, also my mom has mild dementia and she only calls me and her roommate, but customer service couldn't help me. So I activated it online, only for it to deactivate my phone. Then after another hour on the chat, having to repeat myself over and over, typing the same thing over and over, I was told that since I'm ordering a 3rd sim card, I'd be charged $9.95. No addressing their errors, no understanding that I ordered a sim card for my mom's replacement phone, never for mine, so it's their fault that they keep giving me a replacement card for my phone, and my mom needs a phone for emergencies as she has mild dementia.

The worst service ever!!!

UPDATED 12/23: THIS IS HOW THEY DIDN'T RESOLVE THE ISSUE!!!

Super, again, when I attempted to activate the 3rd and 4th replacement cards for the second number on my mint account, it deactivated my phone number and I had to remove the sim card from the replacement phone that I purchased for my mom, AGAIN!!! Great job Mint mobile, once again not getting it right when this is the replacement card sent by the supervisor that I talked with!

I dread attempting again to call and talk to another customer service rep only to have to beg them to talk with a supervisor again, after they require me to explain everything again, to once again not get the right replacement card for my mom that has dementia and needs a phone, she's been without service for a month now. Please hire people that speak English as their first language because I don't speak the language that they do, as they have very heavy accents, and obviously, my English is not understood by them, this is the worst service I've ever had, ever.

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Pros:
  • Cheap
  • Good network
Cons:
  • Customer service and communication sucks

Preferred solution: An apology, refund for a month worth of service for NOTHING, resolving the issue with a person that speaks English, compensation for the HOURS I've spent dealing with their error, NEEDED replacement card for my mom's phone, she has dementia.

User's recommendation: The plan is great, the network good, the service is the WORST!

1 comment
Alexander Aiv

Hello Joyce, we are very sorry for the inconvenience you have experienced. Contact us by phone or live chat on our website to see your case and help you accordingly.

Thank you. Mint Mobile

Joyce P Dmr

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Mint Mobile - I ordered a replacement sim card for my mom's number, and they have twiced sent me the wrong replacement card, now what to chared me for another one

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Mint Mobile - I ordered a replacement sim card for my mom's number, and they have twiced sent me...
Updated by user Jan 15, 2023

Never refunded for either account/mobile number even though I was told I would be refunded for the months I am not using as I canceled service for both!!! I'd have to take a day off of work and drive to their corporate offices in Costa Mesa to be heard, they're not...

Original review Dec 16, 2022
I ordered a replacement sim card for my second phone number, only to be sent the wrong sim card, so when I activated it, it deactivated my other phone. It took over an hour in the chat with them and I figured out the issue myself.

I had to repeat everything over and over. Then a few days later I got another sim card for the second phone, or so I thought. When I called to activate it, I was told I had to give 3 numbers that have been called on that phone, well it was lost, that's why I ordered a replacement card to put in the new phone I got my mom, also my mom has mild dementia and she only calls me and her roommate, but customer service couldn't help me. So I activated it online, only for it to deactivate my phone.

Then after another hour on the chat, having to repeat myself over and over, typing the same thing over and over, I was told that since I'm ordering a 3rd sim card, I'd be charged $9.95.

No addressing their errors, no understanding that I ordered a sim card for my mom's replacement phone, never for mine, so it's their fault that they keep giving me a replacement card for my phone, and my mom needs a phone for emergencies as she has mild dementia. The worst service ever!!!
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Pros:
  • Great price
Cons:
  • Worst customer service

Preferred solution: Resolve the issue, get me the right sim card, and don't expect me to pay for your error.

User's recommendation: If you want really bad customer service with people that will not understand you, and ask you to repeat yourself over and over only to still get it wrong, then go with them.

4 comments
Alexander Aiv

Hello, So sorry to hear that. One of our agents will reach out and assist immediately.

Thank you. Mint Mobile

Joyce P Dmr
reply icon Replying to comment of Alexander Aiv

Super, again, when I attempted to activate the 3rd replacement card for the second number on my mint account, it deactivated my phone number and I had to remove the sim card from the replacement phone that I purchased for my mom, AGAIN!!!!!! Great job Mint once again not getting it right when this is the replacement card sent by the supervisor that I talked with!

I dread attempting again to call and talk to another customer service rep only to have to beg them to talk with a supervisor again, after they require me to explain everything again, to once again not get the right replacement card for my mom that has dementia and needs a phone, she's been without service for a month now.

Please hire people that speak English as their first language because I don't speak the language that they do, as they have v ery heavy accents, and obviously, my English is not understood by them, this is the worst service I've ever had, ever. 12/23/22

Joyce P Dmr
reply icon Replying to comment of Joyce P Dmr

They did. I had to tell him everything, again.

He ordered a replacement sim card, which I thought the supervisor I spoke to on Friday, 12/16, had already done. So when I get the card I will activate it. If it disables my phone, again, then I'll have to find another provider. The biggest issue is the customer service reps, be it on the phone or in chat, did not understand what I needed, which was a replacement sim card for the other phone on my account, and to resolve the issue regarding the replacement card disabling my phone when inserted into the replacement phone,.

I had to repeat myself in voice and chat which is beyond frustrating, the language barrier is causing very bad customer service. I can not refer friends as I wouldn't want them to have to deal with it if they had an issue that needed resolution.

Joyce P Dmr
reply icon Replying to comment of Joyce P Dmr

I talked with Mint last 12/28 to cancel both numbers. The customer service rep also said they would refund me the year charge for my mom's phone for all their errors and they'd refund me the difference for the months I prepaid for, but am not using.

He said they'd email me a confirmation, which they DIDN'T DO. So I called today, 1/2, to once again deal with their incompetence and lies. So now they said that I renewed my mom's phone number 12/5/22, yest the plan is for a year and so why would I renew three months prior to the renewal???

They never canceled the number, didn't refund the difference for both accounts, and didn't send a confirmation email like they said they would last Weds, 12/28. INCOMPETENTCY AND LIES on every level!

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Joyce P Dmr

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DIRECTV - Really bad communication and service

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Updated by user Jul 20, 2020

UPDATE: Received a text that they can't make the install. So it will be NEXT Weds, 7/29!

Maybe! They suck on every level.

Original review Jul 19, 2020
They increased my mom's basic TV from $60 to $100 so we canceled service. On 6/30 the win-back department called, lowering it to $70. They tried to reactivate the account, but the Direct TV screen said it isn't available in her city of Ontario, CA.
I called back Wednesday, 7/1, and was told that they would call back either Friday or Sunday with a solution. I called back Friday 7/3, only to be told it still says they can't reactivate as they don't offer service in Ontario, CA. I called Sunday,7/5, the same thing, but I was told a manager would call me. I called Tuesday, 7/7, only to be told a manager would call me today. Then my sister helped me and called. They told her they could reactivate the account, then as she was on hold, it hung up. I called back, with her on the phone with me, and was told it would be reactivated and that they'd call me back in an hour. They NEVER called.
UPDATE: On Thurs 7/9, I called and a rep did say that the issue is that the address wasn't being recognized by the computer, but since that department was closed he called me back on Fri 7/10 and fixed the issue. I was also told that the boxes could be reactivated that Mon 7/12, but on that day the boxes couldn't be activated and I was told that it would be another week for the installers to come out on 7/20 between 8am-12noon. On 7/17 I received a text message reminding me of the install date on 7/20 between 12-4pm at the wrong address. I called Sun 7/19 to get the address fixed and we will find out if this is done.
The issue was NEVER the price, it has always been the lack of infrastructure and communication for EFFICIENT customer service. I have spent over 19 hours on the phone repeating information, sometimes up to five times, in one conversation with the reps.
UPDATE 8/1/2020
The installer did a great job. He called us beforehand to verify the address, as even though I had called three times to correct the address, it was STILL wrong. We never received an apology, discount, or anything else from Direct TV corporate or any "manager" that was supposed to contact us. The installer was the only redeeming one.
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Pros:
  • Deals
Cons:
  • Very bad service

Preferred solution: Deliver product or service ordered

User's recommendation: The deals may be good, just know that you'll deal with really bad service.

Joyce P Dmr

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| map-marker Rancho Cucamonga, California

TMobile - T-Mobile Jump! On Demand Phone Lease

I recently wanted to change my plan with T-Mobile only to be told that since I have a "Jump!" lease, I owe either the reminder months lease payments and then return the phone, or pay the remainder months lease payments and an additional 166.99 to purchase before I can change my phone plan with T-Mobile or even if I want to cancel my phone service with them. I don't want the phone and am returning it, but they say I owe over $307 for future lease payments.

The T-Mobile store I got the phone and plan from told me that I could cancel the lease anytime, no obligation to purchase and when I went in to talk to a manager about the issue, I was told they don't have managers at the T-Mobile stores. T-Mobile store at 10831 E Foothill Blvd Suite 102, Rancho Cucamonga, CA 91730. (909) 948-****. They disabled my online account, so I can't even send them a 30 day notice of cancellation as they request in the phone contract.

FYI - There is a class action suit agains T-Mobile for the lease fees they still want when you return the phone to either change plans or to cancel phone service with T-Mobile. Both Lawyers emails are: kristy.brown@***.com, shawkins@***.com The T-Mobile Hidden Fees Class Action Lawsuit is Moshe Farhi, et al. v. T-Mobile USA Inc., Case No.

9:16-cv-80580, in the U.S. District Court for the Southern District of Florida.

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Loss:
$307
Reason of review:
They lied about the lease program they demand you owe all future lease payments when you no longer have the phone.

Preferred solution: Full refund

Resolved
Joyce P Dmr

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Resolved: Frontier Communications - Frontier overcharges month after month

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In September 2016 I called Frontier to get a promotion, they told me that I'd only pay 89.98 for basic TV and internet, but every month, except for October my monthly bill has been much higher. As of today I've paid over $300.00 over what the monthly bill should have been. I've called every month only to be told that they'll credit me the difference the next month and that whoever helped me the month prior didn't lock in the price. The customer service people are nice, but there are no promotion, just empty lies as to what "promo" pricing they will offer you and what the truth is. At this point I've cancelled and am suing them for the difference.
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Loss:
$398
Reason of review:
The promo price for the 12 months CONSTANTLY change and I've paid over $397.78 extra and need my money back that I over paid.

Preferred solution: Full refund

2 comments
Guest

I feel for you, I have had the same problem since Frontier took over from Verizon. I cannot tell you the number of times I have been on the phone, first to customer service and finally to corporate office.

At corporate I received help for the first few months-each month I had to call because the bill would be wrong. Finally the lady at corporate stopped returning my calls and I am sure she was tired of trying to correct what the billing department was doing.

It is my hope and mission to get my state involved and either sue Frontier or force them out of this state. If we all keep working on this we may get some results.

FrontierCommunications

Good morning,

Let's have our team take a look at those billing issues and find out what's delaying those credits. Please email us directly at askfrontier@ftr.com with the email subject of ATTN Tim/Krystle so we can get this escalated right away.

~Tim

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