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Verified ReviewerPeacock TV - I cancelled the "trial" and am still paying for it each month!!!
- Have channels a person may like
- Bad sercice & still paying
Preferred solution: Full refund
User's recommendation: If you want their service, great, but just know that they don't have customer service help. You'll be charged and have to try to resolve it with the bank. The image is what it shows me when I try to log into my account using my email, which is required for an account!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMint Mobile - AGAIN they send the WRONG 3th replacement sim card!!!!!!
Initial issue 12/16 When I initially called customer service to get a replacement sim card for my mom, as she lost her phone, it was over 30 mins on the phone as the lady didn't understand what I wanted. She still didn't get it right because she didn't send out a replacement sim card, she sent out a card for a new service.
I ordered a replacement sim card for my second phone number, only to be sent the wrong sim card, so when I activated it, it deactivated my other phone. It took over an hour in the chat with them and I figured out the issue myself. I had to repeat everything over and over. Then a few days later I got another sim card for the second phone, or so I thought.
When I called to activate it, I was told I had to give 3 numbers that have been called on that phone, well it was lost, that's why I ordered a replacement card to put in the new phone I got my mom, also my mom has mild dementia and she only calls me and her roommate, but customer service couldn't help me. So I activated it online, only for it to deactivate my phone. Then after another hour on the chat, having to repeat myself over and over, typing the same thing over and over, I was told that since I'm ordering a 3rd sim card, I'd be charged $9.95. No addressing their errors, no understanding that I ordered a sim card for my mom's replacement phone, never for mine, so it's their fault that they keep giving me a replacement card for my phone, and my mom needs a phone for emergencies as she has mild dementia.
The worst service ever!!!
UPDATED 12/23: THIS IS HOW THEY DIDN'T RESOLVE THE ISSUE!!!
Super, again, when I attempted to activate the 3rd and 4th replacement cards for the second number on my mint account, it deactivated my phone number and I had to remove the sim card from the replacement phone that I purchased for my mom, AGAIN!!! Great job Mint mobile, once again not getting it right when this is the replacement card sent by the supervisor that I talked with!
I dread attempting again to call and talk to another customer service rep only to have to beg them to talk with a supervisor again, after they require me to explain everything again, to once again not get the right replacement card for my mom that has dementia and needs a phone, she's been without service for a month now. Please hire people that speak English as their first language because I don't speak the language that they do, as they have very heavy accents, and obviously, my English is not understood by them, this is the worst service I've ever had, ever.
- Cheap
- Good network
- Customer service and communication sucks
Preferred solution: An apology, refund for a month worth of service for NOTHING, resolving the issue with a person that speaks English, compensation for the HOURS I've spent dealing with their error, NEEDED replacement card for my mom's phone, she has dementia.
User's recommendation: The plan is great, the network good, the service is the WORST!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMint Mobile - I ordered a replacement sim card for my mom's number, and they have twiced sent me the wrong replacement card, now what to chared me for another one
Never refunded for either account/mobile number even though I was told I would be refunded for the months I am not using as I canceled service for both!!! I'd have to take a day off of work and drive to their corporate offices in Costa Mesa to be heard, they're not...
I had to repeat everything over and over. Then a few days later I got another sim card for the second phone, or so I thought. When I called to activate it, I was told I had to give 3 numbers that have been called on that phone, well it was lost, that's why I ordered a replacement card to put in the new phone I got my mom, also my mom has mild dementia and she only calls me and her roommate, but customer service couldn't help me. So I activated it online, only for it to deactivate my phone.
Then after another hour on the chat, having to repeat myself over and over, typing the same thing over and over, I was told that since I'm ordering a 3rd sim card, I'd be charged $9.95.
No addressing their errors, no understanding that I ordered a sim card for my mom's replacement phone, never for mine, so it's their fault that they keep giving me a replacement card for my phone, and my mom needs a phone for emergencies as she has mild dementia. The worst service ever!!!
- Great price
- Worst customer service
Preferred solution: Resolve the issue, get me the right sim card, and don't expect me to pay for your error.
User's recommendation: If you want really bad customer service with people that will not understand you, and ask you to repeat yourself over and over only to still get it wrong, then go with them.
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Verified ReviewerDIRECTV - Really bad communication and service
UPDATE: Received a text that they can't make the install. So it will be NEXT Weds, 7/29!
Maybe! They suck on every level.
I called back Wednesday, 7/1, and was told that they would call back either Friday or Sunday with a solution. I called back Friday 7/3, only to be told it still says they can't reactivate as they don't offer service in Ontario, CA. I called Sunday,7/5, the same thing, but I was told a manager would call me. I called Tuesday, 7/7, only to be told a manager would call me today. Then my sister helped me and called. They told her they could reactivate the account, then as she was on hold, it hung up. I called back, with her on the phone with me, and was told it would be reactivated and that they'd call me back in an hour. They NEVER called.
UPDATE: On Thurs 7/9, I called and a rep did say that the issue is that the address wasn't being recognized by the computer, but since that department was closed he called me back on Fri 7/10 and fixed the issue. I was also told that the boxes could be reactivated that Mon 7/12, but on that day the boxes couldn't be activated and I was told that it would be another week for the installers to come out on 7/20 between 8am-12noon. On 7/17 I received a text message reminding me of the install date on 7/20 between 12-4pm at the wrong address. I called Sun 7/19 to get the address fixed and we will find out if this is done.
The issue was NEVER the price, it has always been the lack of infrastructure and communication for EFFICIENT customer service. I have spent over 19 hours on the phone repeating information, sometimes up to five times, in one conversation with the reps.
UPDATE 8/1/2020
The installer did a great job. He called us beforehand to verify the address, as even though I had called three times to correct the address, it was STILL wrong. We never received an apology, discount, or anything else from Direct TV corporate or any "manager" that was supposed to contact us. The installer was the only redeeming one.
- Deals
- Very bad service
Preferred solution: Deliver product or service ordered
User's recommendation: The deals may be good, just know that you'll deal with really bad service.
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Verified Reviewer | Rancho Cucamonga, CaliforniaTMobile - T-Mobile Jump! On Demand Phone Lease
I recently wanted to change my plan with T-Mobile only to be told that since I have a "Jump!" lease, I owe either the reminder months lease payments and then return the phone, or pay the remainder months lease payments and an additional 166.99 to purchase before I can change my phone plan with T-Mobile or even if I want to cancel my phone service with them. I don't want the phone and am returning it, but they say I owe over $307 for future lease payments.
The T-Mobile store I got the phone and plan from told me that I could cancel the lease anytime, no obligation to purchase and when I went in to talk to a manager about the issue, I was told they don't have managers at the T-Mobile stores. T-Mobile store at 10831 E Foothill Blvd Suite 102, Rancho Cucamonga, CA 91730. (909) 948-****. They disabled my online account, so I can't even send them a 30 day notice of cancellation as they request in the phone contract.
FYI - There is a class action suit agains T-Mobile for the lease fees they still want when you return the phone to either change plans or to cancel phone service with T-Mobile. Both Lawyers emails are: kristy.brown@***.com, shawkins@***.com The T-Mobile Hidden Fees Class Action Lawsuit is Moshe Farhi, et al. v. T-Mobile USA Inc., Case No.
9:16-cv-80580, in the U.S. District Court for the Southern District of Florida.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Frontier Communications - Frontier overcharges month after month
Preferred solution: Full refund
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