We have had similar problems. Be happy you only purchased for 3 years. We are stuck with this mess for another 18 years. Most disreputable company we have ever dealt with. They outright lie to make the sale, & honor nothing.
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Travelsmart Vip Club - Royalton Riviera Cancun Vacation Ownership Review
You are more than welcome to send it through whenever is more convenient for you or even just the full name on the membership should be enough for our team to pull up the rest of the information for you!
The value of the points purchased were not represented accurately to us.
Travelsmart Vip Club - Royalton Riviera Cancun Vacation Ownership Review