Select Home Warranty's reply to:

Select Home Warranty - Failure to fullfil agreement

The consumers claim determinations were made in accordance to their warranty terms and conditions. They have been serviced accordingly.
ID
#3688746 Review #3688746 is a subjective opinion of poster.

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In April 2021 my wife purchased a two (2) year home warranty with Select Home Warranty. She was very specific in making sure the sales person knew we had purchased a 40 + year old home which included a pool, and made sure include the pool in the warranty agreement.

In that we were unaware of any maintenance completed on any of the items to be covered and had no maintenance records from the previous owner she purchased the Executive VIP Membership that shows NO Maintenance records are required for service.

On May 9th I found the pump motor and pump impeller had locked up and the pool was starting to turn green due to lack of circulation. I attempted to contact Select Home Warranty but after an extensive amount of time on hold I hung up. Several attempts were made to make a claim on the Select Home Warranty claims website http://www.selecthomewarranty.com/submitclaim but info would not transmit. I made the decision to make contact with several pool services in the area to make repairs.

The only company that could make repairs within a reasonable period of time stated they had an opening on Friday, 5/13/22, and could replace the motor and pump. I scheduled the repairs and continued to attempt to make contact with Select Home Warranty. Finally, on 5/12/22, an attempt was made to contact Ian (sales rep for Select Home Warranty) with no response as well. Finally, late on 5/12/22 I got an answer on the phone with Selects Customer Service.

The conversation was difficult due to the customer service rep speaking with a very strong accent, but I explained the issue and that an appointment had been made with a company that could/would make the repairs the next morning. I received two (2 emails from Select. 1st stating, they had received the claims report and a 2nd stating they were unable to get a service provider so I could make contact with one myself (which had already happened).

On 5/13/22, the repair service provider showed as scheduled, made the repairs, and then spoke with a representative of Select Home Warranty to explain service provided. Again, the conversation was lengthy due to the Select Warranty rep spoke with a very strong accent making communication difficult.

Once the repairman concluded his conversation, I was told by the Select rep that the repairs would not be covered for any amount because I had contacted a repair service on my own and the repair man stated there was some corrosion and rust on the items being repaired. I subsequently received an email stating the claim would not be covered due to corrosion and rust. My response to Select Warranty was they were unable to find a repair service, so I did; and that I found it quite humorous that the claim was denied due to a piece of equipment that was covered as an addition to this policy that operates outside in the weather and is designed to move water. I let them know if the invoice forwarded to them was not paid within 30 days (as stated in the agreement as part of the reimbursement process) that I would pursue other avenues.

A canned email reply from Select was received to my comments stating they would have an answer within 24 hours.

No communication has been received from Select sine that email on 5/13/22.

I really dont expect Select to honor the warranty but wanted it on the record and available to anyone that does their homework by checking with various complaint websites and will know the issues they can look forward to before spending their money on what I consider a waste of money. Better to set up a savings account each month to handle such cost.

User's recommendation: Do not purchase.

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Walmart - Lack of attention

On Friday,10/5/18, we were notified our tire order was ready to be picked up at the Walmart, 3027 Wade Hampton Blvd Greenville SC. 29687. On Saturday, 10/6/18, we arrived at Walmart at approximately 10:45 AM to pick up our order and have them installed by Walmart. When we explained to the employee at the Service Department that our order showed as arriving at this store location and we wished to pick up our order and have them installed the first question from the employee was “is your order for this store?” As we explained we had received confirmation that our order had arrived at this store and we were instructed to pick them up from the Service Department his next question was “ has your order arrived?” Again, we explained we had received confirmation the order had arrived at this store and they were instructed to pick up at the Service Department. He left to check the stockroom we presume. Approximately 10 minutes later he returned to state the tires were not at the Service Department and we had to go to the Online Order Pickup Service Desk instead We walked to the rear of the store to the online pickup service desk and explained to the lady what we had been stating to the Tire Service Department employee and we were now instructed to come to her. This lady actually turned and looked around at some boxes on the wire shelves in the area. Our order is for four (4) 23545R17 tires!! She was looking on 5’ foot wire shelves at boxes as if the tires may be there????? After we explained AGAIN that the order was for tires she called to have someone else come check for them. When no one showed up after about 5 minutes she made another call to someone else and also called the Tire Service Department to see if they had them back there? We had already explained we were speaking with her because the gentleman at the Tire Service Department sent us to HER! After waiting on another customer she again attempted to contact a supervisor. When someone didn’t show up again we asked how we could cancel the order and get a refund to our credit card. She said we would now have to go to the front of the building to the Customer Service desk to make that request. In arriving at the Customer Service desk at approximately 11:45AM (about an hour after arriving at the store) and explaining to the service rep all we had been thru since arriving at the store she actually asked if we had received confirmation the order had arrived and the order was in fact at THIS store? As with the other SERVICE desk we showed the email confirmation and the barcode that was included. She said she would contact the Tire Service Desk and we explained we just wanted to cancel the order. There are way too many places in Greenville to purchase several hundred dollars’ worth or tires and service and we are pretty sure would react in a more professional manner. She said she wasn’t sure we could cancel an online order in the store and called the Store Manager to come to the service department. When this person had not arrived five (5) + minutes later we left. Had wasted way too much time dealing with this silliness. After calming down for 24 hours, so I didn’t take this stupidity out on the Online Customer people, we cancelled our order on Sunday 10/7/18. The Rep stated our refund would take about 3 to 5 business days, which is average for credit card transactions, so we will wait to see what happens. We were told we would receive an email showing the cancellation and the period it would take for this to happen. Shortly after our call we received ten (10) emails showing the order cancellation and refund info. Ten (10) emails for four (4) tires!! The purpose of these comments is to show the unbelievable amount of “we have no idea how to think for ourselves and work out an issue” or, what we truly believe is the case, a complete lack of “management” direction. If these people ever wonder why they make minimum wage is because they have a minimum wage mentality. You think anyone has ever taken the time to explain to these people that Walmart may issue the check but the people they actually interact with are the people that truly pay them? We are sure there are some smart people working for Walmart. Unfortunately, it does not appear any of them work at the Wade Hampton Store in Greenville SC., at least on Saturdays. We recommend strongly if people have any option available, other than the Superstore on Wade Hampton, that they you use it.
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1 comment
#1576137

Why wouldn't you have just gone to the store to purchase or order the tires? If you look at complaint boards you will find a lot of retailers have problems with on-line orders shipped to the store. You are much better off purchasing from the store, that way they have records of your order and are in a better position to help you if there are problems with the order.

ID
#1375760 Review #1375760 is a subjective opinion of poster.
Location
Greenville, South Carolina
Service
Walmart Customer Care
Cons
  • Lack of attention--common sense thought process
Reason of review
Poor customer service
Preferred solution
Training

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Delta Airlines - Continued Service Nightmares

As of this date I see that Delta continues to provide unbelievably poor service and charges extensive fees. I filed a complaint on this site, 12/22/16, and as of this date have not received any satisfaction of our horrible experience with Delta. Standard rule for this company seems to be to offer "free miles" for their poor service and personnel, which I find funny, in that I believe most of the people involved with these incidents will never use this airline again. Unfortunately that is probably not reality. Most people will state they will "never use you again" until they need to fly. Will not look for alternative travel options and therefore Delta realizes it will be only be a matter of time until the people that have been so poorly treated will again be giving their $$$$ to Delta. All in the actuary. I sometimes wish my business had such limited competition that I didn't have to care how my customer was harmed by my lack of attention and reasonable business practices. AGAIN. Be warned. If you read these statements concerning Delta, still use them, and then have one of the nightmares stated on this site, you deserve everything you get. Ron
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3 comments
#1265044

You posted your complaint here? Because this isn't Delta's complaint forum...you won't hear from them based on this website.

This is simply a place to let other consumers know about your issues. If you want Delta to know about your problems you need to contact them directly.

#1265132
@Anonymous

I have and had about as good of a response as I would get on this site but thank you for the suggestion.

#1264893

"I filed a complaint on this site, 12/22/16"

Uhmmmmmmmmmmmmmm. You do realize this site has nothing to do with Delta, don't you?

I'm wondering about your original complaint if you didn't know.

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ID
#983918 Review #983918 is a subjective opinion of poster.
Service
Delta Airlines Customer Care
Reason of review
Poor customer service

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Delta Airlines - If it could go wrong - IT DID!

The text below was sent to Delta concerning a 45 minute flight that took 3.5 hours, missing luggage, totaled luggage, and a claim system that requires 4 to 6 weeks. Take it for what it's worth - if you can take another airline I would. Has to be better than this!! "Delta, In beginning this statement of utter dissatisfaction please understand that I am not naive enough to believe its content will go beyond this email. For the issues below I paid $494.75 ($424.75 + $70.00 for 2 checked bags) not counting one bag that was destroyed. I have included several contacts only to publically note the unbelievable amount of arrogance Delta appears to have concerning their customer’s loss of time and property. I am 60 years old and have probably taken the time less than 5 or 6 times in my life to go to the extent of complaining as I will do below. Normally I am the usual, and for most companies, the worst kind of dissatisfied customer. I just leave without saying a word and never financially benefit that business again. My wife is a Silver Medallion Member with Delta. You will see below why I mention this. That being said below is a very annoying issue I experienced with Delta: On Saturday, 12/17/16, my wife and I were returning from a west coast vacation back to Greenville South Carolina involving a connecting flight in Atlanta. Our beginning flight arrived in Atlanta at approximately 9:30 PM at Terminal T, gate 6 and the connecting flight was leaving from Terminal D, gate 9. Flight was to start boarding at 10:15PM, depart at 10:40, and arrive in Greenville at 11:35PM. At approximately 10:00 PM an announcement was made by a male agent that the flight crew had arrived and was in the process of completing their security and safety check and that boarding would occur shortly. At approximately 10:25 I noticed on the Delta info board that the flight still showed scheduled for 10:40PM departure but showed a “status” time of 11:15PM. My wife approached a lady at the counter to inquire on the “status” time. The counter agent took more than five (5) minutes to acknowledge my wife due to texting on her phone. Being in the hospitality management field for 17+ years, and a frequent flyer for more than 30 years, this lack of customer service and rudeness in todays society is not an uncommon occurrence for her so she waited. Once the agent acknowledged her and was questioned on the 11:15 “status” time my wife was told there was repair required on a damaged cabin seat. The “status” time was an estimate and loading would occur once the seat repair was completed. A little after 11:00 PM boarding began. Somewhere around 11:25 PM (one hour past the original schedule boarding time) the captain announced the plane had too much fuel (enough for three (3) roundtrip flights to Greenville) and a request had been made to have some fuel removed from the plane. The fuel removal request to Delta and notification to the passengers was approximately 75 minutes AFTER the crew began their safety check of the plane and approximately the same time the plane should be ARRIVING at the destination. Should they not have noticed too much fuel during the safety check and started the process before boarding? My father was a private pilot and I still remember the first thing he verified before looking at the plane was the maintenance records including the fuel level listed. Once notified of the fuel removal request and now the apparent 2nd delay in departure, the frustration questions that followed from the passengers over the next 60+ minutes, the Captain and FA offered these comments / answers: ** “We (the crew) are as frustrated as you are with the delay!” This is a common answer by most employees that have no control over the decisions being made by people that are rarely available to face the irritation caused by those decisions. Does Delta personnel not understand that in the real world a customer rarely cares about the company’s problems when they have failed to supply the demand that has already been paid for by the customer. Would Delta accept that type of answer from one of their vendors? ** “We don’t know where the plane came from so we had no idea the plane was overloaded with fuel!” – Again. Did the flight crew not make note of the fuel level pretty early in the safety check process? ** “We think the fuel crew has left for the day and has to come back from home to handle the fuel removal process. Not sure how far they live from the airport so we are not sure how long it will take for them to arrive!” – Does Delta or their flight crew truly expect anyone to believe the reportedly busiest, and undoubtedly one of the largest airports in the world, has NO aircraft fueling staff available 24/7? ** “I understand your frustration completely. I’m standing here not getting paid. I don’t get paid until the doors close!” - Sad commentary. At approximately 12:20 PM (110 minutes after scheduled departure time) the fuel truck arrived and approximately 10 minutes later the captain announced the process was completed and we were cleared for departure. Once we started to taxi away from the terminal the co-pilot announced a twenty-four (24) minute flight time to Greenville. Approximately 45 to 50 minutes later (never expected a 24-minute flight) we arrived at the gate in Greenville. We were brought in at the farthest gate from baggage claim when for a small airport there appeared be no other gates being used. Don’t know the legalities or scheduling process for using various gates so I only make note of the distance to put a little more sour icing on what was already a bad flight cake. What we thought was the final bit of humor to this story is once we arrived at baggage claim at 1:45 AM, approximately 135 minutes after scheduled arrival, three (3) pieces of our luggage were missing. I find it humorous that for a plane that only holds 50 passengers and sat at the gate in Atlanta for a minimum of two (2) hours, +or-, that my wife was the fourth (4th) person in line for missing luggage. Two-hour window to transfer luggage and at least 4 of 50 people had luggage missing. And then the ultimate insult for this flight was when our missing luggage was finally delivered on Sunday morning one of the bags was heavily damaged. All of that being said, and again, understanding that I truly do not expect any reasonable answer or action to be forthcoming from Delta. This statement is just for me to know that I didn’t let this ridiculous scenario go without people that should be aware of these matters are in fact made aware. I have been in the transportation industry for 30 years with the last 16 being in DOT and TSA IAC compliance and safety. I understand time consuming regulations issues; traffic and weather conditions that cannot be foreseen, mechanical challenges and personnel lack of attention to detail. What I will never understand is what appears to be a business’s lack of action once a problem is determined. To tell 50+ people, that have paid a substantial amount of money for services, that two (2) hours of their day has been completely wasted because a professionally trained pilot just didn’t happen to notice the plane had too much fuel. I truly believe the delay was a fuel weight issue as stated but for entirely different reason. The less weight the less cost to operate. In conclusion. I found a website that has over 1800 complaints concerning Delta. Considering the amount of flights and passengers Delta deals with probably not a truly unreasonable number but in reading some of these reviews I noticed the replies from what I will assume are Delta personnel is to blame the customer. I have never been a believer that the customer is always correct, especially when it comes to your business. The only thing the customer is ALL the time is the Customer and they are who ultimately pays the bills. Fortunately for me other less costly airlines support a majority of my business destinations so the chances of me using Delta again will be slim but as I stated above my wife on the other hand is a Silver Medallion Member with Delta. Before I could finalize this email she received a “Customer Opinion Survey” Request. The survey request was based on her baggage issue but the only question asked is “Would we recommend Delta to a friend?” The above is a truly sad picture of what is advertised as “Being Ready When You Are”. Disappointed, Ron
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4 comments
#1313308

This same thing could happen with any airline.And yes it is possible for an airplane to be overruled and the pilot not know until after the fact.The pilot is not always on the aircraft when it is being fueled.He could be out doing his walk around or getting lunch.Pilots are not required to remain onboard while passengers are boarding only flight attendants are.Yes part of their checklist is fuel on board,that he obviously checked because you didn't *** heavy trying to climb.It also could be that they had that plane fueled to go somewhere else farther away but with less passengers onboard,but then last minute they had to change planes and the plane was already fueled up ready to go.My point is this can and does happen with all airlines.I've had it happen but we couldn't refuel we had to just wait to burn it off.it happens

#1259557

You make too many assumptions in your complaint:

1) That the fuel level is part of the safety check - do you know for sure. Maybe your dad was checking to see if there was enough gas, not too much.

Maybe he was a lousy pilot and did not follow through check lists sequentially;

2) That even if fuel was part of the safety check, that the pilots could start removing the fuel prior to finishing these and other check list. Maybe they have to go in order on all these check list, before they go back and make corrections;

3) That the pilots were lying when they said they were not happy with the delays either, since it cost them money;

4) That Delta doesn't have assigned gates at your destination, so that if they wanted they could have pulled into any gate; and 5) That this was a weight/cost decision. Maybe there was another reason, such as the plane being serviced at your destination airport that required excess fuel to be removed. Or maybe they decided to remove the fuel so all the passengers could fly.

If the plane is over the weight limit, something has to go. Perhaps the choice was between passengers, cargo, or fuel.

Perhaps the absence of baggage is a sign that the plane was at the weight limit for flying, such that some bags including your wife's were intentionally left behind.

#1261548
@Anonymous

Logical answers. How long have you worked for Delta?

#1262560
@Anonymous

I've never flown with Delta and have no reason whatsoever to care about their well being as an airline, but this above comment makes sense to me. The original post sounds like a know-it-all and a whiner. I'm sure Delta won't miss him.

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ID
#977997 Review #977997 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Delta Airlines Flight 5571
Cons
  • Refund policies
  • Lack of preparation
  • Lost baggage
Reason of review
Poor customer service
Loss
$550
Preferred solution
Full refund