In April 2021 my wife purchased a two (2) year home warranty with Select Home Warranty. She was very specific in making sure the sales person knew we had purchased a 40 + year old home which included a pool, and made sure include the pool in the warranty agreement.
In that we were unaware of any maintenance completed on any of the items to be covered and had no maintenance records from the previous owner she purchased the Executive VIP Membership that shows NO Maintenance records are required for service.
On May 9th I found the pump motor and pump impeller had locked up and the pool was starting to turn green due to lack of circulation. I attempted to contact Select Home Warranty but after an extensive amount of time on hold I hung up. Several attempts were made to make a claim on the Select Home Warranty claims website http://www.selecthomewarranty.com/submitclaim but info would not transmit. I made the decision to make contact with several pool services in the area to make repairs.
The only company that could make repairs within a reasonable period of time stated they had an opening on Friday, 5/13/22, and could replace the motor and pump. I scheduled the repairs and continued to attempt to make contact with Select Home Warranty. Finally, on 5/12/22, an attempt was made to contact Ian (sales rep for Select Home Warranty) with no response as well. Finally, late on 5/12/22 I got an answer on the phone with Selects Customer Service.
The conversation was difficult due to the customer service rep speaking with a very strong accent, but I explained the issue and that an appointment had been made with a company that could/would make the repairs the next morning. I received two (2 emails from Select. 1st stating, they had received the claims report and a 2nd stating they were unable to get a service provider so I could make contact with one myself (which had already happened).
On 5/13/22, the repair service provider showed as scheduled, made the repairs, and then spoke with a representative of Select Home Warranty to explain service provided. Again, the conversation was lengthy due to the Select Warranty rep spoke with a very strong accent making communication difficult.
Once the repairman concluded his conversation, I was told by the Select rep that the repairs would not be covered for any amount because I had contacted a repair service on my own and the repair man stated there was some corrosion and rust on the items being repaired. I subsequently received an email stating the claim would not be covered due to corrosion and rust. My response to Select Warranty was they were unable to find a repair service, so I did; and that I found it quite humorous that the claim was denied due to a piece of equipment that was covered as an addition to this policy that operates outside in the weather and is designed to move water. I let them know if the invoice forwarded to them was not paid within 30 days (as stated in the agreement as part of the reimbursement process) that I would pursue other avenues.
A canned email reply from Select was received to my comments stating they would have an answer within 24 hours.
No communication has been received from Select sine that email on 5/13/22.
I really dont expect Select to honor the warranty but wanted it on the record and available to anyone that does their homework by checking with various complaint websites and will know the issues they can look forward to before spending their money on what I consider a waste of money. Better to set up a savings account each month to handle such cost.
I wish to the lord above that I had read reviews before they stole my money for a Policy. I purchased a policy for that reason, I can't afford to repair or replace appliances and wanted PEACE OF MIND.
I have now been ripped of several thousands of dollars in repairs for things that broke down where I could not get a technician to fix them so the SHW paid out $150 on an IN WALL MICROWAVE OVEN/OVEN unit retailing for $4500. Now running into the same scam for my broken down AC. I wonder if the management ever gets tired of lying and stealing people's money?
The many sales reps that I envision sitting in India that I can't understand. (no offense to them just literally can't UNDERSTAND!)