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Golden Technologies - Lift chair controller not working well

Hand Control stopped working. Called the business where we purchased the chair. They told me to call Golden Technologies. I was told they would call back. No call! I finally contacted someone who told me they could not send me a new controller. I had to call a local repair shop. They told me I had to bring in the chair and they would charge me $80 to look at it! After a number of further calls, a company said they would order the part from Golden Technologies! After 2 weeks we finally got the controller, $109! Why couldnt Golden Technologies just send ME the controller instead of GT telling me to call another company to call GT to send the controller to the local company for me to pick up? It was a very uncomfortable two weeks without our lift recliner!

User's recommendation: Ask lots of questions, do lots of research before you buy anything and document everything!

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ID
#2231642 Review #2231642 is a subjective opinion of poster.
Location
Puyallup, Washington
Product
Golden Technologies Recliner