William B Jvl

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Verified Reviewer
| map-marker Tallahassee, Florida

Kia Motors - Dealership Unresponsive

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Unwilling to repair safety devices in a timely manner, with no clear date for vehicle appointment! What with the appointment made by a salesman ca can't
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Cons:
  • Salespersons can answer call pretending to be managers
  • Have no problem giving erroneous info to get you off phone
  • You never know to whom you are talking

Preferred solution: Deliver product or service ordered

User's recommendation: Purchase Vehicle Elsewhere

1 comment
William B Jvl

Finally appointment & the car was checked according to service department nothing was found even through we had pictures of faults Was told to return vehicle if problem occurred again! 2 weeks later same problem!

On yesterday vehicle again returned to service department 8:00 AM same tests preformed with exactly results serviceman even took it on a road test but found nothing!

As my wife uses the vehicle for transportation for work from 5:00PM to TCC then home again 3:00AM & transport my 22 month grandson we need dependable vehicle! Will check on lemon law!

William B Jvl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tallahassee, Florida

Kia Motors - Service & VIN Verification

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Each time I enter VIN # from vehicle windshield it comes back invalid! Purchased a 2021 K-5 on 10/31/2020 3 weeks ago the car displayed an error code that the rear cross-traffic safety system disabled radar blocked!

My called Werner Kia of Tallahassee Fl. asking for service no never called and while waiting another code that forward safety system disabled camera obscured! Another call last Friday still on call ! I email the dealership with the problem &;;;;; got a response that (they the salesman could see I was looking to purchase a new vehicle and offering assistance) (making light of what my email was about) I am a 100% disable veteran and didn't like their response!

After calling your office in California who got the service office at dealership where we purchased vehicle a person named Russell said at first the earliest appointment would be 10/19/2021 and they had no loaner vehicle(it was as implied no loaner for black folks); finally he offered 08/19/2021 at 8:00 am but still no loaner!

Is this your normal way of treating customers? invalid plus

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Loss:
$900

Preferred solution: clarification of concern about VIN # being invalid! Is there a car ring theft ring working within Kia motors?

William B Jvl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tallahassee, Florida

Kia Motors - Service & VIN Verification

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Each time I enter VIN # from vehicle windshield it comes back invalid! Purchased a 2021 K-5 on 10/31/2020 3 weeks ago the car displayed an error code that the rear cross-traffic safety system disabled radar blocked! My called Werner Kia of Tallahassee Fl. asking for service no never called and while waiting another code that forward safety system disabled camera obscured! Another call last Friday still on call ! I email the dealership with the problem &;;;; got a response that (they the salesman could see I was looking to purchase a new vehicle and offering assistance) (making light of what my email was about) I am a 100% disable veteran and didn't like their response! After calling your office in California who got the service office at dealership where we purchased vehicle a person named Russell said at first the earliest appointment would be 10/19/2021 and they had no loaner vehicle(it was as implied no loaner for black folks); finally he offered 08/19/2021 at 8:00 am but still no loaner! Is this your normal way of treating customers? invalid plus
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Cons:
  • Terrible customer service
  • Multipule problems with car

Preferred solution: Deliver product or service ordered