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Professional Products - Powerjection III technical support

Carl- the only tech now responsible for service and technical support for the Powerjection III asked me to send my entire unit to him so he could diagnose and fix my dead ECU. After I sent the unit to him he refused to return my phone calls. I called the company to ask for some help. The response was "Carl is a terrible technician". I can only assume that he duped me into sending my unit to him so he could use it for pieces for other customers. I spent money on shipping and could have used it for pieces for myself. DO NOT EVER DO BUSINESS WITH THIS COMPANY. THEY WILL NOT STAND BEHIND THEIR PRODUCTS AND WILL RUN AWAY FROM ANY RESPONSIBILITY FOR THEIR ACTIONS.
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ID
#959462 Review #959462 is a subjective opinion of poster.
Service
Professional Products Technical Support
Pros
  • Product design
Cons
  • Support
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered