New Reviewer

Ubereats - I have problems with my delivery

I placed an order for Panda Express and my delivery driver took 45 minutes after he left the store to deliver it. His name was Jesus and he was lost. He messaged me through the app in Spanish. I dont speak Spanish so I called him and he told me he didnt speak English. He said sorry and hung up on me then proceeded to message me in Spanish on the app. I had to use google translator to communicate with him and I had to send him step by step directions. This entire situation was incredible stressful and I dont understand why there is a delivery driver that doesnt speak any English. I have ordered Uber eats frequently when I come to Disney world and I have never had any problems. My food was cold by the time it got here and it was very un enjoyable.
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ID
#2222018 Review #2222018 is a subjective opinion of poster.
Service
Ubereats Customer Care
Pros
  • Been good in past
  • Unresponsive
Cons
  • Useless customer help on app
Preferred solution
Let the company propose a solution
New Reviewer
I ordered Panda Express on Uber eats and my driver- Jesus- was on the way. I sent directions twice of my exact location at the hotel I was staying at. I order auger eats every time I am at Disney world and have never had a problem before. Jesus was lost and took 45+...
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ID
#2221909 Review #2221909 is a subjective opinion of poster.
Location
Tampa, Florida