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Update by user Oct 10, 2020

Sent me to the actual lab, where results were readily available..

Original review posted by user Oct 10, 2020
I have a Covid19 test performed (9/27), and paperwork indicated it would be back 2-5 days and accessible thru their MyChart portal. I watched for results for for the next 8 days before trying to contact anyone. The access number gets me into an automated circular game...
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#1952393

A further follow-up: I received a letter via UPS that told me: We have tried to reach you seceral times, without success, You can go the portal, but to let you know the test was negative. This arrived on November 5th.

It was dated 10/14, but was not handed to UPS until 10/28 (their timestamp).

And there were not several attempts or voicemails unilt the last one, which did not leave the results. Concerning too, was that UPS unceremoniously dropped the letter on the porch and drove off, even though it clearly was sent requiring and adult (over 21) signature.

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#2219993 Review #2219993 is a subjective opinion of poster.
Pros
  • Drive thru testing
  • Had available test window that was immediate
Cons
  • Only circular automated phone systems that provided no answers
  • There was not a way to talk to real people for answers
  • Online info had no way to reach a person