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American Automobile Association - Promised service not delivered

Update by user Oct 10, 2020

Still not resolved. Above comment that it is is wrong.

Original review posted by user Oct 10, 2020
Friday evening I called and asked for battery service. Was told driver would arrive within an hour. About an hour later I get a call stating they end battery service at 5:00pm. I originally called at 6:43pm. They could have told me then. The representative then told me to call back between 8 and 9 AM Saturday as they have battery service from 8AM till 3PM On Saturday. I called at 8:44 AM and was told driver would arrive by9:44 AM. At 9:40 AM I get a call stating they dont have battery service on weekends. Of course I was fumed. I called and complained( lots of yelling)(no cursing). Around 10:30AM I received a call again saying that they found a driver who would bring a battery out. So for the third time I drive to where the vehicle is. After arriving there I get another call stating they dont have a battery for my vehicle, a 1999 Buick Century. It uses the most popular battery for many GM products. Size 78. I guess AAAs slogan that they are here for you anytime you need us is baloney

User's recommendation: Avoid AAA. Just put money aside for emergencies. Use Roadside assistance from your insurance company.

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ID
#2219747 Review #2219747 is a subjective opinion of poster.
Cons
  • Lied about tow truck arrival estimates
Loss
$5

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

American Automobile Association - Service not available

Friday evening At 6:49 pm I called for battery service. Everything was scheduled so I went to where my vehicle was located. Then at 7:43 I received a call saying that they dont do battery service after 5:pm. I can understand that because of darkness. I was told to call back Saturday morning between 8am and 9 am because they have battery service from 8am till 3 pm On Saturday. Set that up was told that driver would be there by 9:44. Received a call at 9:40 saying no battery service on weekends.

User's recommendation: Raise *** you’ll get response.

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ID
#2219658 Review #2219658 is a subjective opinion of poster.
Location
Urbana, Ohio
Loss
$5