Donald M Kan
Verizon - Calling for support is a nighmare!
First, they try to push you into using an automated system. After holding for 10 minutes of that nonsense, they put you through a seemingly endless maze of automated trials and tribulations including they're assuming you have a TV or internet problem. Then they automatically reset your box and/or router when you haven't reported a problem with either leading to another 15-20 minutes. When you do finally get a live person, they're in the Philippines or India somewhere, and they can't understand half of what you're saying and you get frustrated having to explain the same thing over and over and over again while they STILL don't get what you're trying to say. I've now on been on hold for 40 minutes waiting to speak to a live technician. I only keep Verizon because their technology is better than the rest. My respect for Verizon is sinking fast!
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