Caryn Qkc
Profile Info
New Reviewer
Caryn Qkc
Gaithersburg, Maryland
Verizon FIOS customer service fail!
I wanted to upgrade my TV portion of my triple play. I wanted to pay them more money. But when I checked into my options online, imagine my surprise when I saw that they offer less expensive plans to new customers than they will offer to existing customers. I don't want a better price, but if they offer a price to a new customer shouldn't they match that price to an existing customer? No, apparently they don't think they should. They seem to believe that an existing customer should pay a premium to be their customer. So when my current deal expires, I'll switch to a different service provider.
Pros:
- Picture quality and internet speed
Cons:
- Customer service policies
Reason of review:
Poor customer service
Preferred solution: Let the company propose a solution
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