Caryn Qkc
map-marker Gaithersburg, Maryland

Verizon FIOS customer service fail!

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I wanted to upgrade my TV portion of my triple play. I wanted to pay them more money. But when I checked into my options online, imagine my surprise when I saw that they offer less expensive plans to new customers than they will offer to existing customers. I don't want a better price, but if they offer a price to a new customer shouldn't they match that price to an existing customer? No, apparently they don't think they should. They seem to believe that an existing customer should pay a premium to be their customer. So when my current deal expires, I'll switch to a different service provider.
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Pros:
  • Picture quality and internet speed
Cons:
  • Customer service policies
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution