Tim B Wmh

DoorDash - Failure to deliver food

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DoorDash - Failure to deliver food
Ordered food from Wendy’s through DOOR DASH. Five miles away with traffic. Watched the app as is the norm to ensure food is on the way. Called customer service when order was not confirmed after 30 minutes, was given $5 credit... driver name and a promised delivery time by the customer service rep. App showed food delivered, no food delivered. Not lost, not delivered to wrong address. Not even attempted delivery. A lie. Second time chatting with customer service was given a refund and $10 credit. I dont lie nor do I expect that from a paid delivery service. Will use other options or go get it myself. Door Dash is a big fat lie.
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Loss:
$86
Pros:
  • Done

Preferred solution: Let the company propose a solution

User's recommendation: Do not use this company