New Reviewer

Jim Hudson Automotive Group - Service department complaint

Had my 2013 Taurus not starting problem was misdiagnosed, I was told fuel pump needed to be replaced. After 2 days I called to check on repair status another adviser told me the fuel pump did not fix it, they found the fuel pump modulator (relay) was unserviceable. They tried to BS me, I've been a mechanic for 45 years, it was misdiagnosed plain and simple. I was still charged full price, the service manager did not allow me to use my Military discount. I contacted the dealership and was fed a line of crap, called big ford and was fed the same line of crap, they must be reading the same responses on a computer screen. Since this has happened I have stopped 6 Soldiers from buying ford they bought chevy and dodge trucks, and I have stopped 3 Soldiers from buying from Jim Hudson. I will keep letting people know of my experience from Jim Hudson and big ford.

User's recommendation: Would not buy from Jim Hudson ford, the service department sucks.

View full review
#2212696 Review #2212696 is a subjective opinion of poster.
Lexington, South Carolina
  • Jim hudson customer relations
  • Service department
  • Service manager
Preferred solution
Let the company propose a solution