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Ralph Lauren - Loafers poor customer service

Purchased a pair of ladies loafers and the colour has come of the leather after only wearing them twice, no receipt but obviously RL as per labels etc., on and in shoes. Outlet store agreed they were faulty but not purchased at that outlet store. Wrote to customer services unable to assist as they only deal with RL retail stores not outlets and unable to point me in the right direction. Awful customer service, and return email no help what so ever. Waste of £109. Has anyone idea who to contact with regards to purchases at an outlet store.
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#947019 Review #947019 is a subjective opinion of poster.
Hampshire, England
Ralph Lauren Loafers
  • Poor quality
  • Quality and customer service
Reason of review
Damaged or defective
Preferred solution
Full refund