Xin Y
Profile Info
Verified Reviewer
New Reviewer
This reviewer has provided their contact information.
Company representatives can access it by applying for one of the business plans.
Learn more โบ
Xin Y
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boston, MassachusettsPrime Honda Boston - Complaint
About three weeks ago, I gave the deposit($500) to Prime Honda-Boston, because I wanted to take the car for a pre-purchase inspection. The salesperson promised to refund the deposit to me if there were problems on the car. The result of the pre-purchase inspection showed that there were many problems on the car, and one of the most serious problems was that the transmission dipstick missed, and the water could mix with transmission oil because of cleaning the engine. After I told the salesperson the findings and showed him the report of the pre-purchase inspection, he copied the report and promised me to refund me. However, about three weeks later, I did not receive any refund from Prime Honda-Boston. I called Prime Honda about 20 times, and I can speak directly with the salesperson for only one time. He promised me to ask his manager about how the refund was going, and called me back in 5 minutes. However, one week later, I still didn't receive his call, explanation, and refund.
Loss:
$500
Preferred solution: Full refund
User's recommendation: Avoid this dealership
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.