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Jeanell B

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PayPal - Failed to refund

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PayPal - Failed to refund
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I placed two orders with Laureme and paid using PayPal. The items didn't fit and I wanted to return them.

I followed the refund guidelines submitted with the orders. The seller never provided a return address. Instead the seller kept requesting photos of the items even though they have the invoice and sku numbers that have that information. I contacted PayPal and sent them over 12 emails between me and the seller proving that I followed the refund instructions and even sent the photos.

PayPal would not refund my purchase. Paypal stated they would "document the seller's account" but would not refund my purchase,

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Loss:
$152
Pros:
  • Being able to pay with paypal linked to an iban bankaccount
Cons:
  • Fake buyers protection policy
  • Cant speak to anyone or its pass the buck to no place

Preferred solution: Full refund

User's recommendation: Beware! PayPal will keep your money even with a valid refund request!