Ronique Abb
map-marker Fair Lawn, New Jersey

Bronx Honda - Customer Care Review from Fair Lawn, New Jersey

I leased a 2014 Civic from Bronx Honda almost three years ago and it was the most pleasant car transaction I ever experienced. I got a fair deal and the salesman, Alex, was absolutely accommodating and terrific during the entire process. Now that my lease is almost over, my first thought was to lease another Honda from Bronx Honda and why not? If the first experience was so excellent, then why shouldn't the second one be as well? I figured that I'd get great customer service and a great price. I went in to discuss leasing a 2016 CR-V LX AWD with Peter, who quoted a price of $2000 down and $219/mo for a 15,000-mile 36-month lease. He would even have Bronx Honda take my old car and finish the last five payments. This is what was said to me in plain English and I even wrote the details down. I returned a few days later, ready to put down the $2,000, leave my old car, and drive off with the new one as quoted. When I finally sat down with Peter to discuss the numbers, he told me that in order to get the $219/mo lease, I'd have to put down $3,800 not $2,000 as originally quoted. He then told me that if I put down $2,000, the lease would be $299/mo. Basically, he back peddled and gave me different numbers than what he previously quoted. He claimed that the extra charges were "taxes" and "dealer fees", which were fees that were NOT charged to me by Alex during my first lease transaction. He went down to $247/mo, claiming that the CR-V LX is a "huge upgrade" over my current Civic and that I "should expect to pay more", which I found to be an extremely disrespectful thing to say to a customer and a repeat one, no less. Of course, I walked out. I am absolutely disgusted by Bronx Honda. How are you going to try to shaft a repeat customer and misquote a price? The person I dealt with the second time around was extremely dishonest and knows zero about retaining customer loyalty. I will never purchase another vehicle from Bronx Honda and I will personally see to it that I will let everyone I know who is a Honda owner or wants to become one to avoid Bronx Honda.
View full review
Reason of review:
Poor customer service
1 comment
Guest

You *** moron lease programs can change and it’s not up to the sales person or manager it’s up to the bank so quit being a *** cry baby and man the *** up and peter was absolutely right different programs different cars different money factor