New Reviewer

Update on Oct 2016 post about crate and barrel Folio chairs

Update by user Oct 24, 2017

Hello fellow consumers, Took the 6 chairs and 5 barstools into San Diego store on May 25, 2016. They gave me store credit 329$ for each barstool, 69.97$ for each chair for a total of 2224$ store credit.

I'm somewhat satisfied but wanted even exchange due to false advertising and poor customer service. Preferred to bring my business elsewhere but no choice. I will use the store credit to purchase their REAL leather folio barstools. The store sale person told me this wont happen again because it's REAL leather this time.

What a joke, they knew they were wrong. I'm out 6 dining chairs because the store credit only covers the barstools. So I'm still out close to 1800$. After I spend the store credit, I'm not going back.

Unless these barstools start breaking down.

Good luck! Remain persistent.

Original review posted by user May 25, 2017
see my post from oct 2016. I went to CB store and brought 2 dining chairs in. They told me, sorry but it's been too long so no returns. I told them I havent used them for over 2 years since they are so ugly now. After gently discussing for 30+ minutes they will allow me to return all the chairs and stools if I have proof of purchase. Well, Im going back to CB store tomorrow. I have found the original order# for the 5 barstools. They are allowing me to return them, not sure what they will give me, refund for purchase price or replacement value which is 529$ each on their website. Unfortunately, CB nor I can find order# for the dining chairs even though it was purchase same store. But Im bringing 6 dining chairs and 5 barstools into their store tomorrow. Interested to see if they will accommodate me or allow me to show potential customers what happens to the expensive chairs in a few years. Wish me luck!
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ID
#1051758 Review #1051758 is a subjective opinion of poster.
Product
Crate And Barrel Folio Dining Chair
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
New Reviewer
Crate And Barrel - Crate & Barrel Folio dining chairs - abysmal
Crate And Barrel - Crate & Barrel Folio dining chairs - abysmal
Update by user Aug 13, 2020

So far the new folio top grain barstools are holding up. But we aren't using them much because I'm afraid of sudden deteriorating leather.530$ a piece , we have 5 and no one really sits on them.We use our vintage dining chairs that were 40$ a piece which are still in...

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10 comments
#2106096

Same here. 6 Folio chairs have bonded leather that has decompensated with very little use.

Do not buy these! I cannot even resell them and when I reached out to C&B they suggested this was due to poor care on my part.

These chairs are advertised as top grain leather..NOT bonded leather. Buyer beware..

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ID
#930547 Review #930547 is a subjective opinion of poster.
Product
Crate And Barrel Folio Dining Chair
Reason of review
Bad quality