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Gwinnett Place Nissan - Absolutely Horrible!

After my 65 year old mother-in-law traveled 4 hours to purchase a car that we called about beforehand, we got there and the car was not working. So that the trip was not wasted, she decided to look at another car. After deciding on that car and sitting in the dealership for 6 hours we were finally out of there with a 2010 Altima. After having the car for a month, my mother-in-law received a letter in the mail saying that her loan was declined. We've been calling for 3 days trying to get Sales and Finance on the phone to help us resolve this situation but we keep getting sent to voicemail boxes that are full and no one will return our calls. My mother-in-law who is 65 years old is very afraid that she is going to lose her car and very upset but no one at Gwinnett Place Nissan seems to care enough to give us a call back. This has been a very horrible experience and I would not recommend this dealership to anyone. They are very unprofessional with bad business practices and do not value their customers. It's all about the sale and once you're out of the door you can forget about customer service at that point.
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1 comment
#1271469

Typical of this horribly run dealership now owned by Berkshire Hathaway who bought it from Van Tuyl In an 85 Store block purchase. This is an unethical practice known as 'Spotting' whereby the offending dealer delivers a car that is not approved and they know this.

In December of 2016 they spotted over 100 sales, many which were 'Rollbacks' requiring customers to return their supposed purchase and find a way home! Shame on Gwinnett Place Nissan and Berkshire Hathaway Automotive for scamming Atlanta customers!

ID
#926486 Review #926486 is a subjective opinion of poster.
Location
Duluth, Georgia
Service
Gwinnett Place Nissan Customer Care
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered