Labarron Phd
map-marker Woking, England

American Home Shield - Had to pay twice for same problem

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I have been with this company for at least 8 years and my AC stopped working about 3 weeks ago. I have 2 AC units and of course I wasn't sure which one broke, seemed to be both to me however after the tech came by he said it was the downstairs unit. After suffering for 2 weeks because a part had to be ordered, he fixed the unit, cost me $724, he left without checking the units and then when I came home one hour later and checked the unit, the upstairs unit was not working. Called him right away he came out the next morning and the motor needed to be changed on the 2nd unit. AHS said it was covered but I needed to pay another $100 dollars. I was shocked since both units probably were not working to begin with and I thought it was $100 per service call, however they claimed that only one unit was found to be broken and the guy checked the other unit out of courtesy to me and didn't find anything wrong. I now feel that the amount of money I paid on this warranty over the past couple of years, I could keep my money and just pay for repairs as they arise. Lesson learned, I will be cancelling my home warranty after these repairs are done. Good bye AHS
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Cons:
  • Lack of care or concern i pay you to care
  • Long telephone hold times
  • Waiting on hold for 35 minutes which is ridiculous
Reason of review:
Bad quality