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Travelsmart Vip Club - Review in Hotels and Resorts category from Pasadena, Maryland

We are extremely disappoint with Travel Smart Vip. They make promises and take one day of your vacation to explain about their program. We now know that if we ever want to use Travel Smart, besides the initial payment, monthly payment, and annual fee, we would also need to pay for any reservation (per day and per person), at the end we will pay 25% more if we compare to any other agency. This was never informed to us (of course) Now all we want is to cancel our membership. We have been trying to contact them and receive the cancelation documents and up to now nothing. I know they will answer this e-mail saying that they are sorry and giving an e-mail address that DO NOT work. Travel smart, if you truly respect the members, please just send to your members what they want, the cancellation documents.
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4 comments
#1245286

Just out of curiosity have you had any luck getting a response from Travel Smart? We have been trying to cancel our membership since the end of August and continue to have difficulty getting phone calls returned etc.

We have spoken to people in the quality control department but nothing gets accomplished. Has ANYONE been successful in getting the membership cancelled??

#1688611
@Keelee Drh

were you able to cancel your membership was your credit affected?

#1219398

you should open a dispute w/ your credit card company. Did you try to cancel within the 5 days?

#1215127

Dear Karina,

As we mentioned in our previous response, unfortunately, we are unsure why you appear to be having issues with the email address provided as many of our members contact us using that address. Please feel free to contact us at this alternative email address: socialmedia@travelsmartvip.com or by inbox here on the page where we will be more than happy to assist you in explaining the price match benefit of your membership that guarantees the lowest rates available for our members.

We look forward to hearing from you and assisting you further.

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ID
#920326 Review #920326 is a subjective opinion of poster.
Location
Pasadena, Maryland
Reason of review
Return, Exchange or Cancellation Policy