New Reviewer

Wholesale Granite Dfw - DFW WHOLESALE GRANITE BEWARE

On 8/29/2-16  both my husband and myself  went to the warehouse to pick our slab of granite after  having our kitchen measured twice and the template done once..  We spoke to Reed Lowman  and picked out Persa Pearl for our home.  I asked Reed was this the piece of granite  we will be getting to which he replied  Yes.   He went on to say that   there was only  4 pieces of this one left  the others had been sold  and this was the last one.  He also added that   he had seen what was coming and it was in no way as pretty as  the piece in front of us  so  we paid our $1200 deposit and  settled  on on install  date of  9/6/16 a Tuesday.    Thursday 9/1/16 the  granite arrived at my home.  I called Reed and told him my granite was here and we were not ready.  He called me back  telling me they got the day confused and that we were still on for Tuesday. .  The next phone call i get was Saturday  9/3/16 leaving me a message stating  some machine had broken down and that  my install had been pushed back  until  Friday 9/9/16  .  I was  a little confused as my granite had already been here on the truck  for installation on the wrong day. I called Reed and he said “They had screwed up and went to your place the wrong day we are good for install on Tuesday”.  So  i went to the warehouse on  9/6/16 and what do you know there is the piece of granite my husband and i thought  was going in  our home.  I asked Reed  this is our granite  why is it still here He said “Oh no this is just  a piece for display yours  is down the fabricators”.  I was speechless   I really liked the piece we picked  and  i just got in my car and left.  So we had been blatantly lied to and actually had a bate and switch done on us . Show us the good stuff and install us an impervious quality granite. NOT ONCE WAS THIS EVER MENTIONED UNTIL THE DAY I WENT TO WAREHOUSE. as we had been told it was ours. So we had our granite installed Friday 9/8/16 and  this is what followed   .  Reed  came to our home before installation had finished raving on about he had lost $350.00 on this job  stating he was going to kill someone and  Merry Xmas to me.   I  felt very uneasy and  thought  it was very unprofessional and it was like our fault what had happened. We did not bring plans to you  You came and measured  our kitchen .  So because he says we got it for free which we beg to differ we are to accept low grande granite and a terrible install and finish .   He got his check and left  Never coming back for a final inspection.   The installers left, i ran my had over the granite and  it was rough everywhere .I called Reed and the guys came back and worked another hour.   They also took gauges out of the granite edge where we had paid for the edging.  They tried to fix it but  now  we have a ruined edge.  The installers told me to contact the company     It  was still not fixed  and before I  could call him he called me to ask if the guys had finished   i told him  the problems  and  i was speechless at the way i was spoken to.  He kept telling me it was free it was free so  I am not fixing it   I  said that i would rather have a  perfect job done  than this so called free granite  He told me there is no perfect in granite. I was referring to the install cracks, badly repaired gauges , cracks right through etc etc  After finding numerous cracks ( some right through the granite)  and not polished, some badly repaired gauges we  also have a huge hole cut in our wall. The one piece was too long so the guys told me after they did it they had no option the piece  was too long. I found it by pushing on the tile They had laid the tile back over the hole so i wouldn’t see it. When talking to Reed he told us our wall was not level  and we do it all the time .  I am thinking that a man who likes to constantly tell you how long he has been doing this and how few complaints they have had could be so unprofessional.  There are  cracks that go right through the granite at the front of the sink and other areas I have had two people come out and look at the granite . One said “They company needs to come back and fix this”. the other said “It was the worst he had ever seen”  . I called Reed Saturday morning at  9.30 and left a message  .  l also  sent an email and asked that he come have a look at the  work .   He told me  he was swamped until Tuesday  .  I asked him can he come today  9.10/16. before  10.30 before my husband goes to bed .  He said he would have to see the stone.   We waited until 11.00am no Reed.   My husband went up there  as suspected there was  no customers  there.  He told my husband  we got granite for free  and that he was not fixing a thing for you  and got nasty.  We have done nothing  wrong we trusted your company to  do this job.  It is not like this is  $5.00 we are talking about. we have saved hard to have this  granite done.     We have been  lied to by Reed regarding our granite slab and  have been nothing but courteous with the  so called  changes to our install and any other  lies he told us  I have taken  photos  which are hard to see the  cracks  and repairs without actually seeing and toughing it in person.   He acted  like this is our fault and  behaved   very unprofessional.   If  we cannot get our granite installed and  the way it should be  then we have no other option to seek other avenues to get it replaced.   It cannot be repaired it has to be replaced as it is cracked all the way through in places This was absolutely no fault of ours   and we have been treated so ugly and nasty form someone we trusted to do a job  You are the people that screwed this up badly and all we are asking is it for to be fixed. What happened to “We guarantee our work any problems just call us”. Treated us real nice until you got our money. As from today 9/14/2016 after numerous calls and emails and a personal visit to the warehouse we are yet to have any return contact with any representative from this company. I don’t know how they got all thee great reviews on here unless they wrote them themselves. . We did nothing but hire them to do a job Then lied to . Still not one word from anyone. We wont let this go it it means hiring an attorney we will.
View full review
ID
#920072 Review #920072 is a subjective opinion of poster.
Location
Fort Worth, Texas
Service
Wholesale Granite Dfw Customer Care
Cons
  • Very poor all the way around
Reason of review
POOR CUSOTMER SERVICE TREATED POORLY
Loss
$2458
Preferred solution
REPAIR DAMAGED COUNTERS REPLACE WHERE CREACKED ALL THE WAY THROUGH