Staci o Jyd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Guardsman - Denial of claim

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Guardsman - Denial of claim
Guardsman - Denial of claim - Image 2
Guardsman - Denial of claim - Image 3
I submitted claim due to my 3 year old grandson causing maybe 5 scratches and 2 punctures; this was an accident! It was not excessive (for a 3 year old); the denial is ridiculous! I called many times; i requested supervisors call me back and NO ONE called me; no wonder the reviews for your company are so BAD! What a waste of money.
View full review
Loss:
$800
Cons:
  • Insulting
  • Warranty is a scam
  • Horrible customer service

Preferred solution: refund original price minus depreciation; in store credit at Ashley Furniture

User's recommendation: Dont waste your money!