Erby Xjk
map-marker Baltimore, Maryland

Verizon Fios handles moves poorly

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Moving to an area where Verizon does not offer the same services (TV, internet, and phone) I have currently. Contacted Verizon 2 weeks ago and was told that services could be canceled, without penalty, due to above lack of all services. Today I am told that I will have to pay a penalty (and this was explained in previous call, which it wasn't) in order to cancel services (or take Direct TV instead of FIOS, negating my pricing I have for FIOS Triple Play). Plus I received emails to my account indicating new service new potential owners?) being installed at current location. Obvious lies so What gives?
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Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Cancel existing service without penality.

1 comment
Guest

After many calls the issue is finally resolved.