Erby Xjk
Profile Info
New Reviewer
Erby Xjk
Baltimore, Maryland
Verizon Fios handles moves poorly
Moving to an area where Verizon does not offer the same services (TV, internet, and phone) I have currently. Contacted Verizon 2 weeks ago and was told that services could be canceled, without penalty, due to above lack of all services. Today I am told that I will have to pay a penalty (and this was explained in previous call, which it wasn't) in order to cancel services (or take Direct TV instead of FIOS, negating my pricing I have for FIOS Triple Play). Plus I received emails to my account indicating new service new potential owners?) being installed at current location. Obvious lies so What gives?
Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution: Cancel existing service without penality.
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After many calls the issue is finally resolved.