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Myfax - They make cancellation difficult and do not provide refunds

It is not possible to cancel on the web, you have to phone them to do it. The only reason to not have online cancellation is to make it more difficult for people to cancel. They also do not provide a refund if you havent used the service. The customer support person was unwilling to try to keep the a good relationship with me, and willing to loose any future sales. I would have gladly signed up again in the future when I needed it if it was easy to cancel, but this will not be happening. This company seems locked in the 1980's with these sorts of tactics. I highly recommend looking elsewhere for a service. Oh, and their user interface looks like it was written in the 1990's and never updated.
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ID
#915484 Review #915484 is a subjective opinion of poster.
Location
Toronto, Ontario
Service
Myfax Customer Care
Cons
  • Web fax service
  • Charging for services not received
  • Terms of service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$14
Preferred solution
Full refund