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Verified ReviewerAirbnb - Refund
So airBnB refunded me their service fee of $571.99 and sent it to a PayPal account that does not belong to me and has put the responsibility on me to get the money back from PayPal. I had spent four hours trying to get this money returned and PayPal finally figured out...
The host nor Airbnb will refund our money due to their strict policy of "no cancellations" UNLESS THERE ARE EXTENUATING CIRCUMSTANCES. COVID FALLS UNDER THAT CLAUSE. We have been fighting with them since March to get a refund. Our business was shut down due to Covid on the 13th of March 2020.
We are now hiring an attorney to recoup our money. DO NOT USE AIRBNB OR EASTSIDE VILLAS. They have no compassion for the current climate or what people are having to endure.
These are huge businesses which are not interested in the welfare of the clients. Losing $2600 is a big deal to us especially now!
- Will not refund deposit on a cancellation on nine months out
Preferred solution: Full refund
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They did the same thing to me. Cancelled reservations and the refund was going to go to an old (cancelled) debit card.
After putting me on hold for ten minutes to "check the details of your reservation" they told me that I will have to call the bank to take care of it. They bank told me that Airbnb often makes stuff up so they don't have to deal with things.