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Amazon - One time pass codes are not working

Amazon - One time pass codes are not working
I have been an Amazon customer and seller for many years. This week I was locked out of both my buyer and seller accounts because of one time pass codes. The codes either never arrive or when they do arrive they are expired or invalid. This is happened multiple days, on multiple devices, on multiple browsers, on multiple accounts, and on multiple networks. Amazon has admitted that I am not the only one having these problems but seem to have no ability to fix it. I have no difficulty receiving one time codes from any other company, just Amazon. If they don’t work and they know they don’t work then they need to come up with something else that does.
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ID
#1666221 Review #1666221 is a subjective opinion of poster.
Product
Amazon Account
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

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ATT - Changed appointment, lied and accused me

ATT - Changed appointment, lied and accused me
ATT - Changed appointment, lied and accused me
Update by user Sep 17, 2019

There were NO confirmation numbers in any emails sent by the company.

Original review posted by user Sep 17, 2019
I have been an AT&T Internet customer for a while now and then on September 5 I called to add DIRECTV to my account. I took copious notes and was given an installation date of September 16 from 8 AM to noon. On November 11th, I called to confirm everything that I have been told on the phone. Ryan confirmed everything, including the date and time. He did not give me a confirmation number. On September 16, I sat home waiting for the installation. At 11:31 I called to find out where my tech was. The automated system said I had an appointment scheduled for 8 AM to noon. I asked to speak to a representative who told me that the appointment was for noon to 4 PM. She said it had always been noon to four and I was wrong. I said that I had an email from them stating the date and the time. She again said that I was wrong so I asked to speak to a supervisor. I waited almost an hour. The supervisor again stated that the appointment had always been noon to four. She asked me if I had confirmation numbers for everything because if I didn’t she didn’t have to believe me. Two reps had accuse me of lying. I decided to reschedule and ask the same supervisor for a confirmation number. She said it would be in the email. It was it. I called back and got another rep who told me that there had been a conflict. There was no tech for my original time which was 8 AM to noon and AT&T had rescheduled. Did anyone contact me? Did anyone ask me if the new time was suitable? Then I went online to hours later and discovered my bill has gone up $50. I called and no one could explain why this it happened. By this time I had also emailed the CEO And had decided to cancel the appointment altogether. I then did get a call from corporate. She did apologize but offered nothing to change my mind. Multiple reps had accuse me of lying when they were the guilty ones. Disreputable!
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ID
#1656351 Review #1656351 is a subjective opinion of poster.
Service
Att Installation
Cons
  • Lack of honesty

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Straight Talk Wireless - Voicemail ceased to work

I would give a zero if possible. StraightTalk Corporate absolutely disgusts me. I have had my phone and service for about 3 years. Various people had said they left a voicemail message for me but there wasn't anything there. As far as I knew, I had a working voicemail. Finally, more people insisted that they had left voicemail messages but there was nothing. I tried leaving a message for myself. I got "you have accessed an automated system, please leave your message." I left messages but nothing showed on my phone. Even calling voicemail (holding one on my phone) to access their system didn't work. It said "no messages." I called customer service repeatedly. NO HELP. They just told me to restart my phone. The problem wasn't my phone (Apple ran diagnostics) but they tried to blame my phone. They blamed me saying that I had changed a setting. NONE OF THIS WAS TRUE. Resets of voicemail didn't work either. All that did was erase all previous messages FOREVER, INCLUDING THE LAST MESSAGE FROM MY DYING MOTHER. I am disabled but had to go to Walmart to call from a landline. Who has landlines anymore? Hours of standing in the electronics section of Walmart and still no fix. This then stretched to DAYS. Still was not recording messages on their system. Finally got customer service to call corporate. IT TOOK THEM AN HOUR TO PICK UP THE PHONE. In the end, my account had to be wiped and started over. There was no way to fix it. THE FAULT WAS TOTALLY THEIRS AND HAD BEEN FROM THE BEGINNING. Their customer service is horrible and they obviously don't care because they have no phone, no email, and no current CEO listed. Oh, DID THEY OFFER ME A CREDIT OR ANYTHING FOR WHAT THEY DID - NO. I would never recommend them to anyone and will never buy a phone from them again.
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2 comments
#1693945

Hi classicrun. This is MariaST from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2CuBvXO so we can further assist you with your concerns. You may also call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

#1671446

Hi classicrun. I'm Maria from Straight Talk Wireless.

We regret to hear that you are displeased with the product and service. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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ID
#1507339 Review #1507339 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction

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Update by user Feb 05, 2019

Despite numerous assurances from AARP management, the junk from United Health Care will not stop. Got more today.

Original review posted by user Jan 24, 2019
I joined AARP years ago but about a year ago, I started to receive a ton of junk Medicare calls, mailings, email, etc. I am NOT eligible for Medicare. I...
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1 comment
#1636921

Awesome insurance tuly pleased. Delightly wonderful.

ID
#1456019 Review #1456019 is a subjective opinion of poster.
Service
Aarp Membership
Reason of review
Poor customer service

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Public Record Spy - No way to contact

There is no email. There is no phone. There is no way to address issues or remove information.
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ID
#1444721 Review #1444721 is a subjective opinion of poster.
Service
Public Record Spy Customer Care
Reason of review
Poor customer service

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Zapals - Company dissolved in JULY!!!!

According to their own website, the parent company in London no longer exists. It dissolved in JULY and there is no way to contact them. They no longer have financials. They have nothing. They seem to exist to just steal from people. So many complaints and bad reviews. People in England are suing them. Paypal has a ton of open cases against them. They give fake tracking numbers, no customer service, items never arrive, no refund, etc. The good news is that PayPal is onto them and if you used PayPal, they will give you a full refund immediately against the fraudulent company.
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ID
#1439803 Review #1439803 is a subjective opinion of poster.
Location
Greenville, South Carolina
Service
Zapals Customer Care
Reason of review
Poor customer service

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Garmin - Lifetime Maps is a ripoff

I am on my second Garmin. The first was stolen (I loved it) and I bought a second. Big mistake. I also purchased Lifetime Maps (a ripoff since Garmin now gives them for free). Everything worked great until Garmin updated their software. Unfortunately, this is no longer compatible with any computer I own. This means that I can not update my lifetime maps. Garmin's response, "Go buy a new computer." No. The Garmin goes in the trash and I never buy another one. If one purchases a lifetime subscription, Garmin should continue to support older computers. Since I have retired, I don't have the funds to go buy a new computer for Garmin. They should continue to offer an older version of the software for those of us who purchased the subscription or offer an alternative download system.
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ID
#990148 Review #990148 is a subjective opinion of poster.
Product
Garmin Gps Navigation System
Cons
  • Updates not available unless you own the latest computer
Reason of review
Other issue
Loss
$90
Preferred solution
Let the company propose a solution

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Amazon - Reps don't speak or understand English

I am a seller. Amazon makes a ton of money off of me. Every time I contact seller support, they can't understand or provide an answer. I SPELL EVERYTHING VERY SLOWLY. They have repeatedly told me to violate Amazon policy, which of course I refused to do. When I asked how to lodge a complaint, I was told there was no way to do so. Finally she told me to send a letter to SHATTEL WASHINGTON. I asked repeatedly. I had never heard of a town by that name. I asked repeatedly for her to spell it. IT WAS SEATTLE. SHE DIDN'T KNOW HOW TO PRONOUNCE THE COMPANY HEADQUARTERS!!!! How sad that customer service sinks to another low.
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1 comment
#1215009

Completely agree

ID
#918403 Review #918403 is a subjective opinion of poster.
Location
Greenville, South Carolina
Service
Amazon Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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USPS - Discrimination!

5 years ago, my mailman made me install a mailbox at the street. He said he refused to deliver my mail. He offered many excuses (most seemed to be based on laziness). He held my mail hostage until it was installed. Wouldn't let me get it at the post office either. I AM THE ONLY PERSON IN MY AREA WHO WAS REQUIRED TO DO THIS. I FOUND OUT THAT HE LIED TO ME. My fight has continued FOR FIVE YEARS. The post office refused to fix it. I finally had it. I contacted SC Consumer Affairs, Postmaster General of the US, US Consumer Advocate in DC, the tv station, elected officials, etc. Everyone is outraged at the story and I seem to be making progress. Don't give up. Don't take the bad service. Rage, Rage against the machine.
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ID
#910821 Review #910821 is a subjective opinion of poster.
Location
Greenville, South Carolina
Service
Usps Customer Care
Cons
  • Mailman discriminated
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered