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Verified ReviewerResolved: Pets Warehouse - Charged but didn't ship, completely unresponsive
Company fixed the issue and I have been provided with full refund. Refund only after I filed fraud complaint. Lie upon lie..
- Charged without shipping
Preferred solution: I have asked for a refund. I would like this company to do as they state. Process orders timely and DO NOT CHARGE UNTIL SHIPPED.
User's recommendation: stay away
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Verified ReviewerTractor Supply - Extremely long wait times for curbside pickup
I have been a customer for years. I belong to their frequent customer rewards program.
For the past year, I have had difficulty locating products. The inventory online and what's in the store vary widely. This started long before the pandemic but got much worse after. I spend between $100-300/month.
I was thrilled when they offered curbside pickup.
I am high risk and do not shop in stores.
First I encountered a 25 minutes wait at the 1st store on a non-busy day. Others came and went and I still sat there in the designated area. No one exited with more product.
I complained and switched to another store. I sat 30 minutes and still no one.
Went into the store to complain. They were just standing around, talking and laughing. They claimed to not know that I was waiting in the parking lot. I had to load my own vehicle so NOT CURBSIDE PICKUP.
I wrote a negative comment on FB and the manager of a third store said that what I had experienced was completely unacceptable and would never happen at his store. It did and it was WORSE!!!!!!
At the third store, I was waiting for 30 minutes and still nothing. I saw people arrive, saw employees carry their ONE product to their car and still nothing for me. I called the online customer service number.
That employee called the store to complain. Once again they said they had no idea I was out there. Really? I called.
You walked by me multiple times.
I have since found all my product at Walmart, Amazon or a local feed store.
Three months at three different stores but the exact same experience.
Each time I finally was helped only because I went to complain. How long would I have sat in the designated area if I hadn't?
Preferred solution: Apology
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Verified ReviewerMercari - Charged but never shipped
- Policy violations
Preferred solution: Let the company propose a solution
User's recommendation: Avoid!!!!! Even with a credit card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStanley Black And Decker - NO CUSTOMER SERVICE
- Customer service
Preferred solution: Apology
User's recommendation: RUN AWAY
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Verified ReviewerMyuniquelyliving Com - Botched order
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayPal - Claimed denied
- Do not help honest people
- Seem to side with business over consumers
Preferred solution: Apology
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Verified ReviewerCollections Etc - Rip off
The company has made no attempt at communication. I asked to be removed from mailings but continue to get them.
I have since ordered elsewhere numerous items that I would have bought from this company.
They lost a good customer. Their loss for being jerks.
Preferred solution: Price reduction
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Verified ReviewerResolved: ATT - Over a year of dropped internet and they can't fix it
I emailed the president of AT&T and I continued to complain and complain. Eventually they sent yet another tech who replaced the gateway box.
He said he had never seen such advanced problems as what I had here. I don’t know if it’s fixed but it does seem to be better.
I did finally get a credit for the extender boxes which were installed without my permission or knowledge that I was being billed for them. They also gave me an additional credit for all of my many problems with my service.
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Verified ReviewerBILO - Don’t trust the prices on the item or shelf
- Pricing errors
Preferred solution: Price reduction
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Verified ReviewerPetCareSupplies - It is illegal to sell these products in the US
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Curbside pickup is good when I do not have time to go inside a store location to shop. I would advise store locations (1) to do a better job enforcing parking spaces dedicated to curbside pickup customers, and (2) get orders out in a timely manner.
Motorists decide to disregard related signage and park in designated curbside pickup spaces for normal parking. If you are not using curbside pickup, do not park in the designated curbside pickup parking spaces.
Curbside pickup orders should be out within one or two minutes, not 10 to 30 minutes. If a Team Member responsible for bringing out curbside pickup orders in a timely manner, he or she needs to be removed from that assignment.