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LUMENS LIGHTING COMPANY

I BOUGHT 3 ITEMS FROM ABOVE COMPANY, A FAN WHICH WAS DEFECTIVE , A SWITCH AND BULBS. THE FAN WAS DEFECTIVE AND I WAS TOLD "DEFECTIVE' PRODUCTS CANNOT BE RETURNED. I ASKED ANOTHER REP. AND THEY SENT RETURN LABELS. THE FAN AND SWITCH WERE RETURNED AND AFTER MANY MESSAGES BACK AND FORTH THE ITEMS RETURNED HAVE NEVER BEEN CREDITED BACK TO MY ACCOUNT. I WOULD AVOID BUYING ANYTHING FROM THIS COMPANY DUE TO THEIR BUSINESS METHODS. THE INITIAL CUSTOMER REP. WAS CURT, DISMISSIVE OF THE PROBLEM AND ADVISED ANY DEFECTIVE ITEM HAD TO BE SENT TO THE MANUFACTURER ETC., THE OTHER CUSTOMER REPS. WERE NICER, MORE HELPFUL BUT, IN THE END THE COMPANY SENT RETURN LABELS, ITEMS WERE RETURNED BUT, I HAVE NEVER RECEIVED THE CREDIT FOR THESE ITEMS, AFTER MANY MESSAGES BACK AND FORTH I FINALLY GAVE UP AND LET IT GO. THESE ITEMS COST OVER $300.00 PLUS THE COST OF HAVING THEM INSTALLED SO I LOST OVER $600.00 BECAUSE OF LUMENS POLICIES AND/OR INEPNESS. WOULD ADVISE BUYING ELSEWHERE. DAVE PETRILLO NEW YORK,
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ID
#910483 Review #910483 is a subjective opinion of poster.
Location
New York, New York
Product
Minka Aire Ceiling Fan
Reason of review
Return, Exchange or Cancellation Policy
Loss
$650
Preferred solution
Let the company propose a solution