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Smartstop Self Storage - Complaint

This company charged me twice for the same month. I provided proof, and they refused to refund me the money, and they blamed it on the previous owner, and said there is nothing they can do about it. That is fraud and extortion. Then when the lock was broken to the climate controlled building where my unit was, they never fixed it...still broken after several months since we noticed and reported it to them. Then we just noticed the climate control is not working. It is hotter inside the unit than outside the building, in Florida, in mid-September. I will be terminating my lease this week, and I look into filing against them in Small Claims Court.

User's recommendation: avoid SmartStop like the plague that they are.

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ID
#2183889 Review #2183889 is a subjective opinion of poster.
Location
Plant City, Florida
Service
Smartstop Self Storage Customer Care
Cons
  • Fees keep going up
Loss
$4000
Preferred solution
Let the company propose a solution