ronald k Pum

Fao Schwarz - Complete mishandling of my order

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I ordered something for my wife's birthday and paid extra for fast shipping to make sure it would arrive in time. It didn't. Instead, on the date of her birthday I received an email from the company saying there was a glitch in the system and the item was not sent. I call customer service, get no help whatsoever, ask for a supervisor, and was told one would call me back. Of course, no one did, but the one thing I did discover in my call was the item was out of stock. If I would have known this I would not have ordered it. I called customer service again and guess what? A supervisor will call me back. Not holding my breath. Oh, and no one ever apologized.
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Preferred solution: full refund and I keep the item that now apparently has been sent, weeks late.

User's recommendation: Do not patronize. They just do not care.

2 comments
Jeston Ktv

Honestly you should not get a full refund and be able to keep the item. This is not a charity.

This is a business, not toys for tots. If you cannot afford to buy a gift for your wife than don't.

Jeston Ktv

You are wrong

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