ronald k Pum
Profile Info
New Reviewer
ronald k Pum
Fao Schwarz - Complete mishandling of my order
I ordered something for my wife's birthday and paid extra for fast shipping to make sure it would arrive in time. It didn't. Instead, on the date of her birthday I received an email from the company saying there was a glitch in the system and the item was not sent. I call customer service, get no help whatsoever, ask for a supervisor, and was told one would call me back. Of course, no one did, but the one thing I did discover in my call was the item was out of stock. If I would have known this I would not have ordered it. I called customer service again and guess what? A supervisor will call me back. Not holding my breath. Oh, and no one ever apologized.
Preferred solution: full refund and I keep the item that now apparently has been sent, weeks late.
User's recommendation: Do not patronize. They just do not care.
2 comments
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Honestly you should not get a full refund and be able to keep the item. This is not a charity.
This is a business, not toys for tots. If you cannot afford to buy a gift for your wife than don't.
You are wrong