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Fitbit Surge will not reset

My Fitbit Surge stopped resetting and was out of warranty by 6 months. Fitbit offered me a 25% discount towards a new Fitbit product as compensation for my faulty Surge. Further, if I had purchased this product in the EEA, my warranty would be for 2 years. Although I believe that no product can be functional forever, I sincerely feel that Fitbit should back their very expensive products with integrity! I feel that Fitbit products are a rip-off and would strongly recommend that consumers shop other producers of health tracking devices. Fitbit's quality is all "words" with no substance!
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ID
#890143 Review #890143 is a subjective opinion of poster.
Location
Port Huron, Michigan
Product
Fitbit Wristband
Pros
  • Customer service is pleasant
Cons
  • No repairs after 12 month warranty
Reason of review
Damaged or defective
Loss
$250
Preferred solution
Replacement of my Surge!