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Wattpad - Poor customer service

1.3
Update by user Oct 20, 2020

I have had no contact from Wattpad in 9 months since raising the incorrect closure of my account. No one has explained why the account was closed or given a solid reason for this.

Original review posted by user Sep 17, 2020
Over the past six months, Wattpad has: - suffered a mass data breach, for which some users were not informed for over a week, jeopardising other accounts. - has refused to respond to my subject access request regarding how data is used (this complaint has been forwarded to the ICO) - closed my account and refused to notify me that they had done this, to explain why they had and to engage in any form of dialogue about it.

User's recommendation: Try inkitt or tapas.

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#2174416 Review #2174416 is a subjective opinion of poster.
Product
Wattpad Website
Preferred solution
Apology