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Publix - Service and always out of everything even before pandemic

Let's put it this way it's not a pleasure to shop there how they say it's always a pleasure to shop at Publix is not at all what it used to be. I never thought I'd say it but Winn- Dixie is way better that's the place to shop. Associates are nicer they always fully stocked. I can't tell you the amount of times that we've gone to Publix and had to ask if they didn't have something to go back in the stockroom and check and sure enough the usual have it in the back. Winn-Dixie you never have to ask that because they always have it they always have stock on the shelves Place very neatly. They work hard to keep such standards high. I think Publix used to be though of as a higher end store. Well they aren't any more. Publix got too big for their britches. And if you call corporate to complain, the never get back to you. It's almost as if they could care a less because money just pours in like everything else you know they have customers all the time that's why many companies stores in such a terrible customer service cuz I could care less years ago all stores corporations or whatever used to Pride themselves on having good customer service well not anymore probably people here are spoiled they don't know what it's like to go without well we might be facing serious crisis soon I hope not but seems like we never learn from our mistakes. We have the government run by corporations they make the laws basically we were oligarchy no president in the world is going to change anything but system has to change. The other day we went to Publix they didn't have any chicken and a bunch of other things like coffee creamer and 1% milk. Also they were out of cleaning supplies like Mr. Clean etc. The old manager left a couple years back and then started the decline. Her name was Joann. I will confess though who's the deli at that Publix is fabulous all the people who are working at that particular Department incredible. I know what you want already if you know you than know you by name and they are all wonderful nice courteous professional I love them they're the deli
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1 comment
#1931393

Then shop there! Are you stupid?

ID
#2178289 Review #2178289 is a subjective opinion of poster.
Service
Publix Customer Care
Pros
  • Great deli department
  • Central location
  • Clean
Cons
  • Masks for healthy people
  • Low or no stock
  • Extremely high prices
Preferred solution
Improve customer service and get better suppliers