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Verified Reviewer
Junior Reviewer
Aliexpress - Dispute refund
Aliexpress - Dispute refund
Aliexpress - Dispute refund
Aliexpress - Dispute refund
Aliexpress - Dispute refund
Aliexpress - Dispute refund
Update by user Oct 22, 2020

No response from Aliexpress , funds release to seller after weeks of emails and voice messages and empty promises fromCustomer service , you have. Jo protection from bad sellers they would release your money to themNo matter why they have done , been ignored Aliexpress...

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ID
#2183970 Review #2183970 is a subjective opinion of poster.
Location
Miami, Florida
Service
Aliexpress Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Aliexpress - Refund dispute

Aliexpress - Refund dispute
Aliexpress - Refund dispute
Aliexpress - Refund dispute
Aliexpress - Refund dispute
Aliexpress - Refund dispute
Aliexpress - Refund dispute
a seller in aliexpress sold me an ebike, bike came with some damages and defective, no English manual included or instructions on how to operate the bike, contacted the store on aliexpress and seller reply only once on how to turn on bike after that no more communication when asked for a manual and instructions seller disappeared , open a dispute to get a partial refund for repairs to already damaged bike to avoid the process of return, aliexpress cancelled my request for partial refund without my knowledge and enter me into a return that would cost me $300 for shipping , contacted Aliexpress about the reasons for this and seller not responding not wiling to help , they promise to me they would help me , after several days spent sending strong evidence of damages and all texting with seller not responding Ali sent emails to seller and got no response , dispute was about to be over and they told me to let the dispute finish and make an appeal , they promise all different representatives I spoke by chat that they won't allow this behavior from seller and probably freeze store , I did appeal and ending result was from aliexpress to release the funds to seller after so much time spend and so many empty promises from them , they allowed this thief of a seller to keep my money and I end up now with a damaged , defective bike with no response from aliexpress, called them several times , always voice mail , messages left and never ever a call back or response from aliexpress via email, they told me since I didn't return item they release fund to seller , how they could do such a thing after all the issues and proof they had , videos and plenty of pictures sent , I am very disappointed ,very upset about the way they handle this entire thing , a seller who is going to keep doing this to usa customers and aliexpress allowed to happened , the so called buyers protection is a piece of trash , worthless, if I was you I would not purchase anything from aliexpress unless you are willing to loose your money if something comes wrong , I am making this story short , many more things happened with empty promises from Aliexpress to protect their customers , Trashy company , careless here is link to that store , avoid them at all cost https://www.aliexpress.com/store/493**** fake reviews, all those starts are not real

User's recommendation: do not trust aliexpress with they so call buyers protection they take you money and do as they please with it.

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ID
#2183913 Review #2183913 is a subjective opinion of poster.
Location
Miami, Florida
Service
Aliexpress Customer Care
Pros
  • Low cost
Cons
  • Lies from customer service