New Reviewer

Resolved: Bosch Australia - BOSCH Designed NOT for Longer than a Week!

BOSCH Designed for LIFE......... I guess so, That is, if your life is only ONE Week Long!!!!! After recently taking a faulty Bosch Inspection camera to their Melbourne Service Centre, it came back replaced with a brand new one! Wow that's fantastic service! So we thought??? This was short lived, when not even one week passed and we went to use our new Bosch Inspection camera for the second time, only to find it too is faulty with the exact same fault as our original! And the official words straight from the Bosch Service Centre "Proof of purchase date on original replacement is 24/3/13. The warranty period for this purchase was 2 years, the tool was replaced under goodwill, the warranty period has long expired" In other words we gave you a new one and don't really care that it only lasted less than a week! That's your problem now! Well that's one sure way to go from Fantastic Service to I think if that's how they treat there customers, we sure won't be stocking any of our companies service vehicles with Bosch anymore. I'll keep you all posted on wether this is seriously how BOSCH are content to treat their customers and in the meantime does anyone know any brands for a decent inspection camera? As looks like we are in the market for a new one !
View full review
Resolved
ID
#872586 Review #872586 is a subjective opinion of poster.
Location
Ferntree Gully, Victoria County
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution