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Update by user Sep 09, 2020

USAA refused to pay for the installation and calibration to replace the windshield on my 2019 RDX... I paid extra premium for this.The policy did not exclude installation and calibration. Supervisor was extremely RUDE an would not take to next level of management or...

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ID
#2160795 Review #2160795 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Had good reputation
Cons
  • Extremely uncaring after 55 years
  • Optional windshield coverage but not pay for installation
  • Cannot trust
Loss
$1200
Preferred solution
Deliver product or service ordered

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New Reviewer

USAA - No communication CLOSED ACCT AFTER 55 yrs. *** on

CLOSED ACCOUNT WITH NO NOTIFICATION... USAA LIED and said my wife closed the account... My wife was on speaker and told them that was a LIE. I contacted USAA 8/27 as requested as they had question regarding my RV address under the PATRIOT ACT... For the 8th time in two years the AGENT said to ignore the letter as HE CONFIRMED MY ADDRESS IS CORRECT as done previously. USAA confirmed the agent’s notes told me all was OKAY. Today my Debit Card was DECLINED. That is how I found out my account was closed without notification... After 55 years with USAA I have been locked out... I was on phone 8 hrs and given all kinds of promises someone will call be by the end of the day... nothing! I cancelled all my insurance as USAA can no longer be TRUSTED... FEDERAL BANKING SITE LISTS SERIOUS PROBLEMS WITH USAA. Dont deal with them... 24 hours later as of now... still no return call from USAA... I have NO WAY OF PAYING MY AUTO PAY ACCOUNTS so they have been DECLINED! My Credit Score will be ruined after 55 yrs above 870. My new brokerage accounts will take 5 days before I can SET UP MY MANY AUTOPAY ACCOUNTS! Spending HOURS AND HOURS trying to get bills paid and all Auto Pay and Auto Deposits re-directed. IT IS OBVIOUS USAA MANAGEMENT IS INCOMPETENT. Noticed they stopped advertising BANKING in their TV ADS... are only allowed by the government to advertise INSURANCE until they are removed from the IN TROUBLE LIST! USAA HAS BEEN ABSOLUTELY ABUSIVE AND CRUEL TO THIS 80 yr old man after 55 years of loyalty! How sick.... UPDATE 10/5/20 I received email from USSA saying I would be contacted in 2 days. I was finally contacted after 2 WEEKS.... USAA ADMITTED THEY WERE WRONG IN CLOSING MY ACCOUNT DUE TO MY “RV SITE” ADDRESS and WERE WRONG CLOSING MY ACCOUNT WITHOUT NOTIFICATION! They have now changed their policy.... So, after placing my autopays & Bank account in total dismay, debit & credit cards canceled and NO ACCESS TO MY CASH and my after I cancelled all insurance and had to find NEW INSURANCE, they said “sorry” and said I could START ALL OVER with my relationships. Mind you, this is SIX WEEKS LATER after I was totally screwed! USAA HAS NOT OFFERED ANY RENUNCIATION FOR MY 120 HOURS OF WORK, WESTERN UNION FEES, FEDX FEES, etc. Now, I’ll have to sue them for all the damages..... What a CROCK OF CRAP
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2 comments
#1923796

The same thing happened to me on the same day (Sept. 8)

#1924075
@Edwin J

I will contact again tomorrow. I have filed official complaint with Comptroller of Currency which regulates USAA (not sure the right name). The site is: www.helpwithmybank.gov

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ID
#2159237 Review #2159237 is a subjective opinion of poster.
Product
Usaa Joint Checking Account
Pros
  • Were good
Cons
  • Impossible to deal with
Loss
$1200
Preferred solution
Deliver product or service ordered