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Asurion - Repair problem

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Tech did not show up for schedule appt. on 9/8, waited for 2 1/2 hours. was told that I would have to schedule a new appt for 3 days later and that there was not a place in my area to walk for repair, call back again last rep did find a place in my area that I could take the phone to get it repaired. phone was repaired but was told that they ran into a problem during the repair, the face ID was working anymore and that I had to call verizon to get it taken care of, Genuine parts were not used to repair phone.

User's recommendation: make sure the information is give to the customer correctly.

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ID
#2160030 Review #2160030 is a subjective opinion of poster.
Service
Asurion Cell Phone Claim
Pros
  • Ease of online claim
Cons
  • Frustrating and unsatisfactory
  • Reliance on multipe sub-contractors
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Asurion - Repair problem

Had an appt on September 8th, from 11am-1pm. tech person did not show or call to say that he was not coming. Husband waited 2 1/2 hours, was told that I would have to change the appt for 3 days later. Was told that there wasn't a place available to take phone in for service in my area. spoke to another rep. found out that there WAS a place in my area to walk in the phone for repair. phone was repaired but was told that they ran into a problem while repairing the phone. the face ID was not working anymore and that I need to call verizon to get it taken care of. Horrible customer service.

User's recommendation: Make sure that the information that they are giving customers are correct.

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ID
#2160007 Review #2160007 is a subjective opinion of poster.
Location
Athens, Georgia
Pros
  • Thought of having insurance when i paid for it
Cons
  • Pay for a service they do not honor