Peter L Hsb

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| map-marker Midrand, Gauteng

BMW South Africa - Faulty BMW sold by BMW Cedar Isle (Fourways) - M240i

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I bought a 2017 BMW M240i from BMW Fourways in July 2020. The car was in a good condition and had low milage (30 000km). On 26 August 2020, I stopped at the shop to do some shopping. When I got back in the vehicle and started the engine - the main fuel line of the car exploded and petrol was leaking and spraying out everywhere. I contacted BMW assist and the vehicle was towed to BMW Midrand. The next morning BMW Midrand contacted me and said that they cannot repair the vehicle as the current fuel line is a non-BMW approved part. I am very disappointed and disgusted with the vehicle that I bought from BMW Fourways. The sales person at Fourways assured me that the vehicle was BMW approved and had never been in an accident. It all now sounds suspicious, because why would a car with 30 000 km had the fuel line replaced. And more alarming, why with a non-BMW approved part. When I phoned BMW SA, they could not trace on the system that the fuel line was ever replaced. This is shocking given the fact that one buys a BMW that is supposedly approved to live the values of the BMW company i.e. Only after they have undergone extensive visual and technical inspections by our specialists, do our pre-owned vehicles receive the mark of approval. In my case this was clearly lacking as I now sit with no car and I was not guaranteed 100% premium quality and uncompromising reliability when I chose a BMW. The windscreen on the car was also replaced by BMW Fourways with a non-BMW approved windscreen. How could this have gone undetected by the so-called specialists that inspect a BMW to award the approved mark. BMW Fourways is reimbursing me the full cost price, however to this day can not provide me with a plausible reason as to why the car must be replaced. This raises suspicion that the car sold to me was in fact not BMW approved as promised and could have been in an accident. It is very alarming that my life was put in significant and serious danger as the car could have exploded with petrol spraying out everywhere. I am very disappointed in the service obtained from BMW Fourways in this regard and will never purchase a vehicle from them again and will strongly discourage and advocate anyone to do so in the future. When I expressed my concerns to the sales person that my life was placed in serious danger he said oh me too - I had a mini stroke a few weeks ago. This is absolute nonsense and very unprofessional. The least that BMW can do is to compensate me for the terrible discomfort caused by selling me a car that in-fact did not undergo the necessary checks to be regarded as BMW approved and consequently could have killed me. It is really shocking.
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Preferred solution: Price reduction

User's recommendation: Donโ€™t buy a BMW from BMW Cedar Isle and be very hesitant when told it is BMW approved.