comment to review:

Still Horrible. They are unable to fix my phone service which only works about 1/2 of the time.

Frontier Communications #2080025
We're sorry to hear that your experience has been this way. We can try and help turn this around for you. Reach out to us via our Facebook messenger (http://m.me/frontiercorp) or by using the SEND MESSAGE button on our Twitter profile located here: (https://twitter.com/askfrontier). Thanks. ^CJ
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comment to review:

Internet down

Frontier Communications #2077112
Hi. Our apologies for your internet service being down. We can check to see if the appointment can be expedited sooner if you like. Reach out to us via our Facebook messenger (http://m.me/frontiercorp) or by using the SEND MESSAGE button on our Twitter profile located here: (https://twitter.com/askfrontier). Thanks. ^CJ
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comment to review:

I am being charged for a RING Camera Spot Light and returned it

Frontier Communications #2076614
Hi there. We apologize for the trouble you're having. If this was an invoice that you received from us at Frontier, we can try to help. Reach out to us via our Facebook messenger (http://m.me/frontiercorp) or by using the SEND MESSAGE button on our Twitter profile located here: (https://twitter.com/askfrontier). If this was an invoice you received from Dish Network instead, you'll want to reach out to them directly for assistance. Thanks, CJ
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comment to review:

House phone does not ring when called.

Frontier Communications #2069437
Hi there. Our apologies for the problem. We're happy to take a look at this to try and help. Reach out to us via our Facebook messenger (http://m.me/frontiercorp) or by using the SEND MESSAGE button on our Twitter profile located here: (https://twitter.com/askfrontier). Thanks, CJ
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comment to review:

Flight # F9 2127 From Las Vegas To San Diego

Frontier Communications #2061817
Hi. I hate to see that you had a rough flight and will encourage you to share this feedback with the appropriate page for Frontier Airlines. We are Frontier Communications, a provider of internet, TV and phone service. ~Eva
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comment to review:

Just terrible.

Frontier Communications #2053050
Good afternoon, Bonnie. We'd be happy to look into this issue and work on a resolution. At your convenience, please reach out to us via our Facebook messenger (http://m.me/frontiercorp) or by using the SEND MESSAGE button on our Twitter profile located here: (https://twitter.com/askfrontier). Thank you in advance for your time. ~Eva
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comment to review:

Horrible Internet service

Frontier Communications #2051878
Hello, Scott. I sincerely apologize for the continued issues you are having with wireless service to your TVs. We'd be happy to investigate this further and discuss options that may help alleviate your trouble. Primarily, we'd like to know whether this issue is happening on devices other than the TVs. At your convenience, please reach out to us via our Facebook messenger (http://m.me/frontiercorp) or by using the SEND MESSAGE button on our Twitter profile located here: (https://twitter.com/askfrontier) to get started. Thank you for your time. ~Eva
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comment to review:

Long distance billing

Frontier Communications #2048475
Hello PissedConsumer2763415, We can investigate to see what has happened with these calls, and help get this sorted out. Please message us directly to get started, we will need to gather more information from you in order to take a look. We have help on hand 24/7via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Shoddy connections/poor tech support

Frontier Communications #2046086
Hello Maria, I apologize for the trouble you have had with your service. When you worked with tech support, did they make any repair tickets for you, or did they only troubleshoot with you remotely? If you are still experiencing the connection issue, please message us directly via Facebook (http://m.me/frontiercorp) or via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Frontier drags its feet in closing our account and continues billing us

Frontier Communications #2045545
Hello Yetzen, I apologize for the trouble with your service disconnection. Port outs always add a layer of complexity to the situation. Because they involve transfer of ownership of a phone number between companies, its a process that is standardized across the industry. Part of that is that you have to actively be using the phone number in question on a live account. On our end, another part of that is that we can't process a port out order at the same time as a cancelation order. You clearly tried to close the account at the end of your billing cycle, so I would like to have one of our account managers look into the situation with your final bill. Please message us directly via Facebook (http://m.me/frontiercorp) or via the message option on our Twitter profile (https://twitter.com/askfrontier) for further assistance. -Christina
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comment to review:

Charging my dad 267 month.for internet Phone and tv

Frontier Communications #2045525
Hello Diana, We can help if you still need assistance with sorting out your father's bill. Please message us directly to get started. We have assistance available 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Failure to fix customer, technical, and billing problems

Frontier Communications #2045060
Hello Neil, I sincerely apologize for the repeated trouble you have had while trying to gain assistance with your concerns about your service and billing. We should make it easy for you to get help, and its clear we fell short here. I would like to help turn this situation around for you. To get started, we do need to gather more information from you. Please message us directly any time 24/7 via Facebook (http://m.me/frontiercorp) or via the message option on our Twitter profile (https://twitter.com/askfrontier) for further assistance. -Christina
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2 replies
Neil T Skw
#2046631
Hi Christina, I look forward to turning the corner on the way Frontier's handling this tanked the customer relationship in barely over a week, when the relationship first began multiple decades ago. It is unacceptable how many Frontier colleagues, on successive calls each day, identically apologized and wasted 20 hours of my time on the phone as I restarted the story from scratch seven separate times. All acknowledged that, how each of their previous colleagues handled things was wrong, yet following every phone call, their results did not deliver and accomplished nothing, except at the last, a token 12-month loyalty discount - It still is 1) not the agreed amount, 2) not a make-good - it’s an approximate workaround, and 3) not a compromise - It’s a breach of agreement and unethical. Empathizing with me that I was experiencing a difficult time is gross misuse of the word 'apology.’ “I do apologize for the trouble you’re having” takes ownership of nothing and is a poor way to cultivate customer service - It does Frontier no favors. In fact, no one once said on behalf of Frontier that they were genuinely sorry because of Frontier and its employees causing a breach in the customer rel...
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comment to review:

Failure to provide honest billing

Frontier Communications #2043321
Hello PissedConsumer2738561, We can help with your concerns about your bill. Please message us directly via Facebook (http://m.me/frontiercorp) or via the message option on our Twitter profile (https://twitter.com/askfrontier) to get started. -Christina
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comment to review:

Very poor tech support

Frontier Communications #2043312
Hello PissedConsumer2738086, I apologize for the service trouble you've experienced. If you are still having any trouble with your internet connection, we can help. Please message us directly for further assistance. We have support on hand 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Bait and switch on "0,000 miles promo 5 hours trying to get things corrected,, incompetence,

Frontier Airlines #2042085
Hello PissedConsumer273****, this is the review page for Frontier Communications. We are not associated with Frontier Airlines. You can reach them here: https://www.flyfrontier.com/contact-us/ -Christina
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comment to review:

Terrible service/internet speed

Frontier Communications #2039772
Hello Harry, we can help if you're having any trouble with your internet connection. Please message us directly via Facebook (http://m.me/frontiercorp) or via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Technical support

Frontier Communications #2037558
Hello Keianna, if you're having any trouble with your internet connection, we're happy to help. Please message us directly for further assistance. We have support available 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Same *** same line just another day

Frontier Communications #2034695
Hello PissedConsumer2674409, If you have any concerns about your service with us, we are more than happy to help. Please message us directly with details about what is going on. We have support available 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Technical problem

Frontier Communications #2033175
Hi Tyrice! Thanks so much for your feedback, and I'm glad to hear that tech support was able to take care of the issue. If you need any further help at all, or if you would ever like to skip a call in if you have a question in the future, please feel free to reach us on Facebook (http://m.me/frontiercorp) or via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Horrible Customer Service

Frontier Communications #2021172
Hello Marian, I apologize for the difficulty you have had with the transfer of your service, it should not be such a complicated process. We can help get this sorted out. Please message us directly for further assistance. We have support available 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Service issues

Frontier Communications #2020238
Hi Scott, I apologize for the recent service trouble you've experienced. We can look into what happened, and the bill in regard to the time out of service. Please message us directly to get started. We have support available 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Will not honor confirmed deal

Frontier Communications #2016851
Hello Daniel, I apologize for any miscommunication about the upgrade. We can look into what happened with that initial quote, and help to get the tech visit situation sorted out. While there are a few situations where an upgrade to the gig service does not need a tech out, normally a tech is required. To get started on this for you, please message us directly via Facebook (http://m.me/frontiercorp) or via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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1 reply
Daniel R Qrj
#2016917
First, there was no miscommunication, the deal was perfectly clear, and the terms really didn't seem unreasonable or a mistake. Made by a representative of Frontier, charged with the ability to conduct such transactions. By not honoring his transaction, you notify the legitimacy of every transaction Frontier makes. Second, a tech was out last year, he replaced everything outside and inside. Due to a problem with the internet. Basically installed the latest equipment Frontier has and confirmed signal back to the hub. At the time he stated the transmission card at the hub needed to be upgraded. Which I'm assuming everything was recorded on your system, because the rep on 5/4 was able to tell me exactly what I had and when it was upgraded. Third, why does a tech need to check my inside equipment, when I literally can use the internet without the Frontier router. Fourth, I don't have Twitter or Facebook and feel that if Frontier was interested in addressing the problem they would contact me directly. Fifth, I have already contacted the FCC and filed a formal complaint. Any delay on Frontier's part only makes Frontier look worse. In all, I've been very happy with the service and pricing...
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comment to review:

Check in with personal item with dimentions 16x8x14

Frontier Airlines #2012475
Hello Maureen, Frontier Communications is not affiliated with Frontier Airlines. You can contact Frontier Airlines via Twitter via their handle @FlyFrontier or you can contact them via phone at 801-401-****. -Christina
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comment to review:

Horrible internet

Frontier Communications #2008370
Hello William, I'm sorry to hear that you are having trouble with your service. We can help. Please message directly for further assistance. We have support on hand 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Really poor Internet speed

Frontier Communications #2006827
Hello PissedConsumer2520162, We can take a deeper look into what is going on with your connection. Please message us directly via Facebook (http://m.me/frontiercorp) or via the message option on our Twitter profile (https://twitter.com/askfrontier). We need to gather additional info form you in order to get started. -Christina
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comment to review:

The Cost of your so called service

Frontier Communications #2006826
Hello William, we can take a look into what has happened with your bill, and also assist if you have any concerns about your service. I see that you have posted some information publicly, and I highly suggest editing your post to remove that information from public view for security sake. Please contact us directly for further assistance. We have support available 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

No results

Frontier Communications #2006825
Hello PissedConsumer2517300, we are more than happy to assist you, however we are limited in what we can do on this website. In order to help, we need account specific information that is not secure to post publicly, so we do direct customers who post here to our other social media pages which have private messaging options. This is not a lack of willingness to help; we take the security of your personal data very seriously. You can reach us directly via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). If you do not have access to either site, then you can reach our traditional customer service team via phone at 18009218101 or via live chat here: https://frontier.com/contactus/contact-us#/residential . -Christina
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comment to review:

Horrible service!!!

Frontier Communications #2005869
If you don't have access to Facebook or Twitter to reach our social media team, then you would need to work with customer service via one of the more traditional support methods like our customer service line at 18009218101 or via live chat at https://frontier.com/contactus/contact-us#/residential -Christina
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comment to review:

Horrible service!!!

Frontier Communications #2005211
OK, at this point I would encourage you to message us directly, either on Facebook or Twitter. We can connect you to an account manager who can get in touch with the local techs and tech manager. We are limited in what we can do via this website because it is public and it is not secure to post the info we need, but we can get the ball rolling if you can reach us in private message or direct message on either of our social media pages. -Christina
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3 replies
Anonymous
#2005893
Your customer service line is worthless in my case. They keep sending technicians out here (at least 25 times) and there is nothing they can do. Like I said, I'm sure it's in the phone line itself. Don't ya'll have linemen who can fix or replace the lines. I am not on Facebook or Twitter. Isn't there any way you have connections to Marshall, NC.? Or can't you give me a number of someone who does.
comment to review:

Horrible service!!!

Frontier Communications #2004868
Hi Judith, I just wanted to follow up with you to make sure that everything was sorted out for you on the call that you mentioned was due to happen this morning. If you do need any further help at all, please message us via the links in my first post. :) -Christina
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1 reply
Anonymous
#2004925
It was absolutely zero help. She was empathic but nothing she could do. Put me through to the tech people and the call was dropped. No one knows how to help. Isn't there a way that the phone line from my house to the main line on the road be replaced? These are old lines and are worn out. Can you get in touch with the local linemen in my area (Marshall, NC) and get them to do something? Who can I complain to that has some power to do something?
comment to review:

Horrible service!!!

Frontier Communications #2004466
Hello Judith, we can look into this repeat issue you have been having with your phone line. Can you please message us directly to get started? We have support available 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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1 reply
Anonymous
#2004580
Christina, I have tried everything. I have an appointment set up for someone to call me tomorrow at 11 am. We'll see if they do. Even if they do I have zero confidence that anyone will fix the problem. I think the phone lines are old and worn out here in the Appalachian mountains. They could at least start with replacing the phone line that connects to my house. That would be a start. I'm really in a bad situation as I can not get cell phone service either at my house. Nor high speed internet. We're at the end of the line and should get first priority but instead we are ignored.
comment to review:

Very Poor customer service, on hold, switched another ddepartment, on hold again

Frontier Communications #2004465
Hello David, I apologize for the wait to reach support when you called in recently. I hope they were ultimately able to help resolve your concern, but if if you still need a hand with anything, please message us directly. We have support available 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

My past with Frontier

Frontier Communications #2004463
Hello PissedConsumer2505465, I apologize for the trouble you had with your service. If you still need assistance at this time with a repair, or if you have any questions about your bill, we can help. Please message us directly any time via Facebook (http://m.me/frontiercorp) or via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

They claim to fix errors and never do charges you extra for their fault

Frontier Communications #1998489
Hello Jackie, we can help if you have any concerns about your account or services. Please message us directly with further details about what has happened. We have support available 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Horrible service!!!

Frontier Communications #1996391
We need account specific information in order to assist you with this, and it's just not secure to gather that publicly here on this post chain. That's why we direct to our pages supported by our social media team, those sites will allow us to privately chat with you. If you can't reach us there, then we will need to have you reach our customer service team at 18009218101 or via live chat here: https://frontier.com/contactus/contact-us#/residential -Christina
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comment to review:

Horrible service!!!

Frontier Communications #1996048
Hello Judy, we can help if you're having trouble with your phone line. Please message us directly for further assistance. We have help on hand 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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1 reply
Judy W Knz
#1996104
I am not on Facebook or Twitter. I live in the mountains of NC where we don't get cell service and my Frontier service is totally unreliable. I called so many times and the tech men came out here so many times with no results that I got exhausted. I really don't know who to turn to but surely there is someone who can resolve my unruly annoying phone service.
comment to review:

They SUCK!

Frontier Communications #1993746
Hello Kim, We can take a look into what has happened with your account and your internet service. Please message us directly, we need to gather a bit more info from you in order to get started. We have help on hand 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Frontier internet sucks. I’ve called to complain- it goes down 10 tines a day!

Frontier Communications #1992894
Hello Siarra, please reach us via the links above. We don't have a way to reach you based on your comments, and it is not secure to post your personal information in public. We would be more than happy to assist you via Facebook or Twitter. -Christina
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comment to review:

Frontier is a bunch of thieves

Frontier Communications #1992833
Hello John, I apologize for the trouble you have had with closing your account and receiving your return mailers. It should not be this complicated. We can help get to this sorted out. We will need to gather additional information from you in order to get started. Please message us directly via Facebook (http://m.me/frontiercorp) or via the message option on our Twitter profile (https://twitter.com/askfrontier). We have staff on hand 24/7 on both sites, and can further assist from there. -Christina
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comment to review:

My Touchtones Are not Recognized Using BasicTalk voip With Frontier "Vantage" Internet

Frontier Communications #1992827
Hello Siarra, are you referring to the same account as Janis in the initial review post? If so, please contact us using one of the links provided. If the general level of tech support is not able to resolve this, we need to investigate further. -Christina
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comment to review:

My Touchtones Are not Recognized Using BasicTalk voip With Frontier "Vantage" Internet

Frontier Communications #1991643
Hello Janis, we can absolutely help. It sounds like there may be some programming issues with your line. Have you worked with our tech support so far to have a ticket issued? If not, please message us directly and we can get started on this for you. We have support available 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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1 reply
Siarra Fgr
#1991689
He/She/They first had no idea what voip even was. The last man I talked to said that his level did not allow him to program. Guess what? I cannot call YOU because your menu is not voice-enabled!!! and your own company doesn't recognize my touchtone.
comment to review:

Frontier internet sucks. I’ve called to complain- it goes down 10 tines a day!

Frontier Communications #1990452
We are more than happy to help you if you are having any sort of connection trouble. When you called in, was tech support able to resolve the issue, or did they schedule a tech visit? If you still need assistance at this time, please contact us directly. We are available 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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1 reply
Siarra Fgr
#1991690
Just call ME.
comment to review:

Incompetence

Frontier Communications #1990449
Hello Sue, I apologize for the trouble with your phone line. We can help get this sorted out. To get started, please message us directly. We have support available 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Poor utility service

Frontier Communications #1982716
Hello Tonya, I have replied to your initial post. Again, we would be more than happy to look into all of your concerns. Please reach us any time 24/7 via Facebook (http://m.me/frontiercorp) or Twitter (https://twitter.com/askfrontier). -Christina
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comment to review:

Poor service

Frontier Communications #1982709
Hello Tonya, I apologize for any trouble you have had with your service. We can take a look into what has happened with your installation, find out why they couldn't set you up, and also check in with our engineering team for any potential solutions if possible. Additionally, we can have an account manager review your plan to ensure you are getting the best rate for your services, and also address the issues with your phone lines. Please message us directly to get started. We have help on hand 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Unable to provide a simple return address for equipment

Frontier Communications #1981922
Hello Neil, I apologize for the trouble you experienced with your service, and I am sorry to hear that you have closed your account. The prepaid mailers for the equipment return generally take 7-10 business days to arrive, starting from the day that the order posts. If you made the request to start the order on the 23rd, it is likely the order would have completed a few days after that and we may still be within that delivery window. If you are stating the account was fully closed as of the 23rd, and you still do not have the mailers at this time, then we need to issue you a new set of mailers. I know you would like the address only, but the mailers and associated prepaid shipping label ensure you do not have to pay for the shipment of the equipment, and also assist with the return processing. If you do need a new set of mailers, please message us directly for further assistance. We can be reached via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Worst experience I've ever endured

Frontier Communications #1981497
Hello Jenna, I sincerely apologize for this experience with your installation appointment. It should not be this complicated to get started, and the tech should not have interacted with you in that way whatsoever. We can investigate what happened, and help get everything sorted out. Please message us directly to get started. We have support available 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Tore internet box apart

Frontier Communications #1980250
Hello Amanda, I apologize that the box was left in this state after a tech visit. It should have been repaired fully the first time. We can check into the status of your new repair ticket. Please message us directly for further assistance, we have support ready to help 24/7 via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

Need box sent out to return rooter

Frontier Communications #1979012
Hello PissedConsumer2401938, it normally takes 7-10 business days from the day the order to remove/replace the equipment completes in our system for the return mailer to arrive. Three weeks is a bit too long. We can check into what is going on, and make sure you get a replacement mailer. Please message us directly to get started. We have support available 24/7via Facebook (http://m.me/frontiercorp) and via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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comment to review:

No customer service at all

Frontier Communications #1978970
Hello Fontella, I'm sorry to hear you had trouble with your phone service! We can take a look into what is going on with phone availability in your area. If you had us at that exact location in the past, you should be able to enroll in a new account again. Please reach us directly via Facebook (http://m.me/frontiercorp) or via the message option on our Twitter profile (https://twitter.com/askfrontier). -Christina
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