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Sentinel Fence - Worst Fencing Company

Sentinel Fence and Rail is one of the most worst companies we have ever ordered fences from. Every one of our orders (we have ordered 5-10 fences in the past year) has been shipped weeks after promised. No communication on their part to notify us of the delay. Our most recent and last order, we told the General Manager, Chad Herndon, on May 27th that we needed the fence delivered to our office by June 14th. We call on the 13th wanting to check on shipping tracking; they inform us our order has not left their facility and will probably arrive to us on June 21st. After expressing our frustration and insisting they expedite the order, they say the best they can do is delivery sometime on June 16th. When I ask for a discount of free shipping or $ off the order, the OWNER says if we ordered a fence from them every week they would be more inclined to offer us free shipping; since we are not a high volume client the owner would rather lose business then have any kind of pride in company promises. NEVER ORDER A FENCE FROM SENTINEL FENCE AND RAIL- YOU WILL BE TREATED AS WORTHLESS
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ID
#864979 Review #864979 is a subjective opinion of poster.
Location
Normal, Illinois
Service
Sentinel Fence Shipping Service
Cons
  • Timeliness
  • Value for my money
  • Customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction