New Reviewer

Shipwire ripped us off for $9440.00 and refuses to pay it back

Shipwire was responsible for shipping 152 orders incorrectly. This accumulated to $9440.00 in lost product. We were never reimbursed for this mistake they made. When we first opened an account at shipwire.com, their tech team set up a number of product bundles incorrectly. This resulted in 152 orders being "double shipped" to various customers. We contacted shipwire on several occasions throughout the past 6 months. Both by phone and by email. Our emails and phone calls regarding this issue were ignored. After contacting a lawyer and the Better Business Bureau, they offered to reimburse us for roughly 1,000.00 in shipping costs and refused to pay the actual amount due. We refused this offer. The total loss is approximately $9440.00. The next step will be moving forward with legal action. If you are considering working with this company, I would highly advise against it. Aside from the $9440.00 loss, they failed on every level. They managed to infuriate hundreds of our customers due to the horrendous package jobs, late shipments, by sending incorrect orders on a regular basis.
View full review
ID
#863580 Review #863580 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Shipwire Shipping Service
Cons
  • Rip off
  • Poor service
  • Lost product
Reason of review
Lost product
Loss
$9440
Preferred solution
Full refund