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Nissan of Huntington - Complaint

Update by user Oct 06, 2020

NISSAN DID NOT CALL TO SPEAK ABOUT COMPLAINT . Will never do business with this company.

Original review posted by user Sep 06, 2020
Yesterday I had a service appointment at Nissan of Huntington in Long Island New York. I was instructed to go inside and check in. The service advisor I interacted with was SANTIAGO CAMACHO. He asked me what brought me in today and I began to explain the issues I was having with my vehicle. As I begin explaining, he cut me off and said “there’s nothing we can do about it”. I proceed to tell him that I need my vehicle to be looked at. Santiago then stated “it’s not covered by your warranty”. I explained to Santiago that I did not make an appointment inquiring on the status of my warranty, I made an appointment to have my vehicle serviced. Santiago asked me to show him the issues I was experiencing with my vehicle. He proceeded to tell me “ the corrosion under the hood is normal and water gets under the hood sometimes when it rains”. Santiago minimized my concerns and was extremely dismissive and rude. I explained to Santiago that water is not suppose to leak under the hood of a car. I continue to explain the other issues and concerns. Every concern I had was responded to with “ that’s normal, what do you want me to do about it”. I explained that the vehicle is only 3 years old and I should not be experiencing all the issues and concerns that I am. Santiago proceeded to tell me that he is a mechanic and “ knows all about cars”. I asked to speak to the manager Anthony Cardone. I explained to Anthony what transpired between me and Santiago. Anthony did not make me feel heard or understood. He was just as dismissive as his team member. He wanted to “gain control” of the situation and wanted to rush me out the door. Both the manager Anthony Cardone and Santiago Camacho failed to explain the fees involved with the service and had me sign paperwork without explaining anything. Like I mentioned before, they rushed me out the door to try and avoid further conflict. I have never been so disgusted by the behavior of a company until I went to this service department. Santiago Camacho was extremely unprofessional, dismissive, rude, arrogant and has horrendous customer service. I highly recommend that this individual be trained on how to interact with others and learn good customer service skills. If he is unable to build these basic skills then he should not work in customer service. Anthony Cardone should also be trained on leadership skills and how to hire, train and retain competent staff.
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ID
#2155891 Review #2155891 is a subjective opinion of poster.
Location
South Huntington, New York
Service
Nissan Of Huntington Manager
Pros
  • Convenience
Cons
  • Customer service by employees
Preferred solution
Let the company propose a solution