Trisha H Hxf

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Ruffles - My favorite chips have been tasting like crap lately

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I recently purchased 4 bags of my favorite cheddar sour cream chips. I opened one bag for my family and I to enjoy, and they tasted horrible.

So bad We could not eat them. So I opened another bag, and the same thing. I ended up opening all four bags, and they all tasted like crap. Sorry to be so blunt.

The chips tasted like they were burnt and you could not taste the cheddar sour cream. My family and I found it rather painful to bite into the chips because they were so over cooked, and then they hardly had any flavor. My family had to double-check and look at the bag to see if I really purchased Ruffles cheddar sour cream chips. This has been happening a lot lately.

I have even gone to different stores to see if it was a store thing, but unfortunately it's a manufacturer issue. I have wasted a ton of money trying to find a decent bag of cheddar sour cream chips, and All summer long we were terribly disappointed. We literally purchase a bag of cheddar sour cream chips we try to eat them, and we end up throwing them away. Its such a waste.

I'm asking you to please look into this matter. Unfortunately, If this keeps happening we will have to no longer purchase our family favorite chips.

We love ruffles chips and ruffles is always our go-to brand when we purchase chips, but this has been extremely disappointing.

Thank you for your time and consideration.

Sincerely A few Sad loyal customers,

The Magee Family

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Loss:
$100
Pros:
  • Quality usually good
Cons:
  • Tasted stale
  • Tasted horrible
  • Tasted burnt

Preferred solution: Let the company propose a solution