Patricia S Aoy

From You Flowers - Flowers werenโ€™t fresh

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I ordered flowers for my Aunts 81 birthday.I get a email saying they have been delivered.I look out the door and nothing.I called customer service and was told they would look into it and get back to me.Never did.A few hours later I get a knock on the door and my flowers were handed to me by a lady that lived in Building 136 with the same apt number.Wrong building.Then they werenโ€™t even fresh.I emailed the company and they gave me a discount .I preferred for these to get replaced with fresh ones.Not happy.
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Loss:
$40
Cons:
  • Quailty
  • Delivered to wrong address
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

Patricia S Aoy

The Bradford Exchange - Tarnished Chain

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The Bradford Exchange - Tarnished Chain
The Bradford Exchange - Tarnished Chain - Image 2

I bought a beautiful cat pendant necklace.I have been wearing it for app a month now and had to take it off to have some tests done.Then I really seen that the chain has tarnished badly.The pendant and the little silver heart are fine but the chain looks terrible.I have emailed the company twice but have not heard back yet.I thought it was sterling silver.I know $79.99 is not a whole lot but it is enough for a decent piece of jewlery.I am very disappointed and am hoping for a resolution soon.This is an online purchase which has been around for a long time.Take a look at the photos and you will see the bad quality

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Loss:
$90
Cons:
  • Quality
Reason of review:
Bad quality

Preferred solution: Full refund

Patricia S Aoy
map-marker Garland, Texas

ProFlowers - Save Your Money

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Updated by user Jun 14, 2018

I contacted proflowers and they did send me new flowers.I had to wait a little more than a week but did finally get them.They were pretty and did last a week.xproblem resolved.

Original review May 15, 2018
Received my flowers on Saturday which were left out in the hot weather until I found them outside my door.Opened them up and unwrapped.My first rose fell off.A lot of the others already had brown leaves.I contacted the company on Sunday and sent pics but received no response,Again Monday sent email and still no response.They guarantee at least 7 days.My girls sent them to me and I dont have the heart to tell them how they arrived.This actually is the second incident with this company.But they resolved the problem instantly last time.Buy elsewhere.I have no idea where they get there flowers.
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Loss:
$50
Cons:
  • Everything dead flowers and no response from company
Reason of review:
Bad quality

Preferred solution: Full refund

Patricia S Aoy
map-marker Dallas, Texas

Clearview Energy - My bills are higher

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Since I used Clearview my bills are outrageous.My January bill charge from this company was $153.95 on top of Potomic Edison of $68.80.My March bill ,there charges $176.99 and potomic 78.51.And I did not use my heat one and a half weeks out of the month.I contacted and am waiting again to heR back.Unfortunately I am naive about these matters.I thought you had to sign up to one of these companies that came to the door.I am 80 yeats old and feel like I have been ripped off.I just want to go back to Potomic and no third party.Before this company my bills where $79 and that was in August when I ran the AC constantly.Another month was $87.Now my bills are $222 and $255.Something does not seem to be right.

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Loss:
$300
Cons:
  • Being ripped off
Reason of review:
Pricing issue

Preferred solution: Full refund

Patricia S Aoy

Potomac Edison - Outrageous

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My bills are normally between $70 and $120 in cold months. Lately one month I get a bill for $17 which they say was estimated. No one has $17 bill especially in the winter. The next month $255.Following $32 and the next again $255.I didn't have the heat on for half the month. I contact them with response estimate. This is a 2 bedroom apartment. I get charged a distributor fee and a supplier fee. Don't know how to have this looked into.
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Reason of review:
Pricing issue
Patricia S Aoy

Collage Com - Not honoring satisfaction guarantee

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Collage Com - Not honoring satisfaction guarantee
Order a blanket of my cats.When I use this site Imam usually instructed to change photos or to add photos due to blurryness.I did not receive that message on this project.So I submitted it and the blanket I received was discolored in spots and color smeared and cat image not vibrant.I contacted the company and sent pictures.There response What is the problem? The color issue looks like itโ€™s from a fold.???? They could redo the blanket but it will come out the same.They should have never accepted the pic if they knew it wouldnโ€™t come out nice.They say 100 percent satisfaction no questions asked.I had to send pictures multiply times.This is the third day emailing back and forth with no solution.Not very happy.
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Loss:
$45
Reason of review:
Poor customer service

Preferred solution: A new blanket

Featured
Patricia S Aoy
map-marker Melrose Park, Illinois

Collections Etc - Bad Quality

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Collections Etc - Bad Quality
Collections Etc - Bad Quality - Image 2
Collections Etc - Bad Quality - Image 3
Collections Etc - Bad Quality - Image 4

I bought led lighted Christmas ornaments from Collections Etc.Christmas trees 8 came in package and 4 did not work.Angels led ornaments and 3 didnโ€™t work.Nativity lighted ornaments and a couple also did not work.String of angels lighted .These are beautiful but the attachment you need to place on each angel does not stay on so they do not sit right on the branches.I must say all of these items could be Absolutely BEAUTIFUL only if they worked.I contacted the company and at first they where polite.They where going to send replacements.My order consisted of 4 different packed items.When I finally got to open the nativity ornaments and found out the same issue and contacted the company there response was insulting.Saying this is the fourth issue and no further action could be taken until all items be sent back.I must mention when I did contact customer service the final time I DID ask what to do with the defective ones?I wasnโ€™t trying to get freebies.I just wanted ones that WORKED.I agree that it seems odd that every separate order had defective items in them but indeed they did and that is not my fault.They are giving a refund so Iโ€™m not losing out but I wanted people to know about their customer service.

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Cons:
  • Poor customer service
Reason of review:
Damaged or defective
Resolved
Patricia S Aoy
map-marker Columbus, Ohio

Resolved: Customized Girl - No Response

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Customized Girl - No Response
I ordered my brother a custom tshirt for his 60th birthday.His party is this weekend.I received the shirt but the image did not come out well.I contacted them and sent a pic.I was told after examining the pic they would get back to me.As of now I haven't heard anything even after emailing them numerous times.As of now not only am I out a funny birthday gift but I am out the money spent.I am very disappointed.I shopped with this company prior and was pleased with there customer service but apparently that has changed.Looks like I am going to need to find a new company to order my personalized clothing.
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Loss:
$30
Reason of review:
Poor customer service

Preferred solution: Redo

Patricia S Aoy
map-marker Frederick, Maryland

Collage Com - Rude/Bad Quality

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Collage Com - Rude/Bad Quality
Collage Com - Rude/Bad Quality - Image 2
Collage Com - Rude/Bad Quality - Image 3

I used collage.com plenty of times and was quite happy but recently that has changed.I ordered 4 pillows ,nice and colorful and clear.I recieved pillows that had no detail and couldn't make out the images.They said to retry with new photos.I did and this time details where okay but no color.They almost looked black and white.They said it was my cat since she is black.Now when ordering the site tells you if the picture quality if good or not and every pic I used said good.They said they will only redo it one more time even though there Just Right Policy says they will do what it takes to make it right.Apparently that is not true.Anyway I still used my cat but did it in a collage and finally they came out very nice.So much for the problem being my cat.Thn there comes the shower curtain I ordered.Very vivid in colors and very clear.What I got was the dullest in colors which made it look so different.So we try another image but this time on a white background.What I recieved was pink blotches all over the white section.It looked stained.Again they said they would do one more and that's it.Its not my fault that they aren't turning out right.They made me feel like I just wanted to get freebies.I had to throw away the shower curtain and pillows because they where so bad.I just would like to recieve the products I ordered and to be able to make out what it is suppose to be.

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Reason of review:
Poor customer service

Preferred solution: Final pillow with black backing.They said I ordered one with a white backing but the same thing happened prior and they where told all black.

Patricia S Aoy
map-marker Frederick, Maryland

Collage Com - Just Right Guarantee?????

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I ordered 4 pillows.Uploaded my photos and it said Good Quality photo.So I put in the order.When I recieved them the photos did not come out nicely.They where pics of my cat and you couldn't distinguish her features.They supposedly have a Just Right Satisfaction Guarantee.They promise to make it right.Well I contacted the company as soon as I recieved the pillows and they requested pictures which of course is no problem.I sent them the pics over two days now and have not recieved an answer.I have emailed them asking if they recieved the pics but recieved no response.I went to Live Chat and was told Scott was taken care of it and I needed to wait for him.I was told to give it 24 hours.i would think they would have the courtesy to keep me posted of the issue.So apparently there Guarantee Policy is not as easy as they say. So beware of the hassle it is to exchange an item that comes to you messed up.
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Loss:
$34
Cons:
  • Not getting a response to my emails
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Remake different pics