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Harbor Hyundai - Nonresponsive to payment date issues

Update by user Sep 18, 2020

Here we are 2 months into the lease and no one from Harbor Hyundai has even cared to contact us about this problem. They were quick enough to take our money nd after that they no longer care about us.

Original review posted by user Aug 19, 2020
We leased a new Tucson from them, and were never told the date of payments. I received my paperwork from Hyundai welcoming me and it said they were due on the 3rd of each month. I contacted Hyundai Finance, and they finally got back to me after about 2 weeks, and they kicked the ball back to Harbor Hyundai and said they could fix the problem as it was only the 1st month since I leased. They were going to contact Harbor and have them contact me. It's been two more weeks and no one has contacted me. I put something on their Facebook page and still have gotten no response. First, they should have told me the payment due date and I would have given them a deposit on the vehicle and picked it up on a date I wanted the payment or they should change it because they didn't inform of a due date. Credit cards let you change the due date once, so why can't Hyundai do something about the problem they have caused. It will now be a hardship to make that payment as it is due the same time as the mortgage. They should take care of the problem, but if they don't then I will not be doing business with them in the very near future when we need another vehicle.

User's recommendation: Don't lease from Harbor Hyundai they won't tell you everything you need to know and then they don't respond.

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ID
#2124490 Review #2124490 is a subjective opinion of poster.
Service
Harbor Hyundai Auto Leasing
Pros
  • Had vehicle we wanted
Cons
  • Sales said nothing he could do hyundai finance says they can
  • Never informed of payment due date
Preferred solution
Change the payment due to date to what I want

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Hyundai Motor Finance - Due Date of Payment

Update by user Aug 19, 2020

Hyundai Fiance contacted me and they have passed the buck back to the dealership, Harbor Hyundai. They have yet to contact me.

Original review posted by user Jul 20, 2020
I received papers from Hyundai after we leased a vehicle from Harbor Hyundai saying our payments were due on the 3rd of every month. No one ever discussed this with us at the Dealership. I called Hyundai Finance and was told they can't change the payment date on a lease. Every contract I have ever signed let's you choose a payment date, Even credit cards let you change the payment date, I believe one time. Had we known this was an issue, we could have given them a down payment and signed papers on the date we wanted. Who's the customer here? Shouldn't I be made aware of the payment due date or choose the payment due date so it doesn't conflict with my other payments? Why can't they change it? I am sure it isn't that difficult and wouldn't you want to please a well qualified customer so they come back? I can't wait to get rid of the lease in 3 years and find a company that will treat me better than this. I am sure I will ask the next time I lease as Hyundai was not forthcoming with this information. With this virus they are selling and leasing less cars than they normally would and one would think they would want to take care of a customer, but it seems Hyundai doesn't care and can afford to lose customers.

User's recommendation: Don't lease a Hyundai unless you know the payment due date.

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ID
#2068906 Review #2068906 is a subjective opinion of poster.
Service
Harbor Hyundai Auto Leasing
Cons
  • Wont make reasonable accommodation to change due date
  • Never told us what due date was
Preferred solution
change the due date to one of my choosing

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UPS - They did not help me , a disabled person and someone who has used the location many times.

Update by user Jun 22, 2020

Because of their unwillingness to accept packages and help a handicap person, I had to go to the post office. It should have taken less than hour, but because of what they did, it took two hours to drive and go to the post office

Original review posted by user Jun 22, 2020
I went to the UPS office at 16000 Arminta in Van Nuys,CA. I waited in line even tough I am disabled and when someone asked how they could help, I said I have about 15 boxes in my car and needed help getting them out. The woman said we don't do that here. I said well you have for many years as I have shipped many packages from here. No, we don't do that, you can go to a UPS store, and they can help you, I said no I am not paying more money to go to a UPS store to ship anything. This was going to cost well over $500.00 to ship these boxes, she said there was no one who could help me. First. I am a Disabled person and you are supposed to make accommodation for me when necessary and if you are going to change your policy, you should notify people of said change. I am not used to being treated like that. I took my business to the Post Office and the bill was $660.00 and they were kind enough to help me. I guess UPS doesn't care about my $660 shipping, so I will not go back there.

User's recommendation: Do NOt UPS.. If you go one of their stores as suggested they will charge you more for shipping and the office I went to doesn't help people even if they are disabled.

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1 comment
#1889237

File an ADA complaint--they think they are the only shipper in the US.

ID
#2005169 Review #2005169 is a subjective opinion of poster.
Pros
  • Used to care about customers
Cons
  • Handicap unfriendly and other issue
Preferred solution
Apology

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Waldorf Astoria - Problems using certificates and they are going to expire

Update by user Mar 17, 2020

They did step up and renew the certificates through April 2021. I should not have had to fight to get the Original certificates nor to get these renewed.

But they did take care of the problem and after this Corona thing, we will be using them for a nice weekend. They have my respect for taking care of this and I look forward to a better relationship with them.

Update by user Mar 06, 2020

I forgot to mention this was our 25th Anniversary vacation. They also gave us 3 small chocolates as a gift.

Really 3 small chocolates. Should have been something better. Plus my husband can't have chocolates.

We have been Hyatt members for a very long time and that was all they could do? I am considering not staying with them for all they have put us through.

Original review posted by user Mar 06, 2020
Two years ago we stayed at Casa marina Key West a Waldorf-Astoria property. The left feathers in our room when request for no feathers was made well before we arrived. I ended up in Urgent-Care. Construction going above us on and was never told about it. Fireworks one night for a wedding and never told that it would happen and it scared me at first. WI fought Waldorf- Astoria and finally got them to give me 4 nights certificates that I could use. I use two last yer and then I had a serious fall. I was going to try to use them before they expired and then I had a tooth shatter and had to have dental surgery in January/February. I still have to have further work done, but called and asked if I could get an extension for May and was told it can't be done. They will not extend them. After all I have gone through and then their response to the original complaint. One would think a property like Waldorf-Astoria would take better care and would want us to visit them again, but because I have had to fight them every inch of the way on this, I have no reason to think of them as a place to visit.

User's recommendation: Don't Stay with Waldorf-Astoria unless you want to be disappointed,

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ID
#1814847 Review #1814847 is a subjective opinion of poster.
Service
Guest Services Worldwide Customer Care
Pros
  • Stepped up and renewed certificates through 2021
Cons
  • Customer service- lack of concern
Preferred solution
entend the certificates given from the first problem they caused us on our 25th Anniversary Vacation.

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ATT - /can't get an American

I called to discuss my bill and got some offshore place. These places don't understand me nor I them. I asked for an American and was told they can't transfer me. If you are going to do business in America, then have American agents ready to help when requested. I will be cancelling my Direct TV in the very near future because I can't get an American.
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ID
#1699988 Review #1699988 is a subjective opinion of poster.
Service
Directv Tv Service
Pros
  • Quite disappointing
Cons
  • Treated like dirt after so much loyalty
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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ATT - Ripoff

I received a bill for April and it was $40.00 higher than my last bill. I called and was told I had to have some P.I.N. number. I said no I don't need a P.I. N. as I am cancelling. She told me I had to have one. I asked for a supervisor and she said supervisor would say same thing. I said fine I'll send you a letter canceling and she said that would not cancel service. I told her my attorney would say otherwise.
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ID
#1505164 Review #1505164 is a subjective opinion of poster.
Location
Anaheim-Santa Ana-Garden Grove, California
Service
Directv Tv Service
Reason of review
Pricing issue
Preferred solution
I want to cancel my service

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Resolved: The Software Mackiev Company - Don't buy their products

Update by user Nov 28, 2018

they finally got me the download and apologized, but because of their delay in getting the link, I couldn't get the transfer done and move on to to other things. But, for now... it's over.

Original review posted by user Nov 27, 2018
I purchased the Family Tree Maker software from them earlier this year. I recently had a computer failure and need to download the software again. They asked for proof of purchase and I sent it.They asked which email to use as they had two or three for me. I said anyone of them would work. This was two weeks ago and I still don't have the software which is preventing me from finishing my data transfer, making me keep old computer until all transfers are finished. I am a very busy person and do not have time to keep chasing these people. How long can it take for them to send me the link?
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Resolved
ID
#1408880 Review #1408880 is a subjective opinion of poster.
Location
Van Nuys, California
Product
The Software Mackiev Company Graphics Software
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

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don't have ready refresh water by nestle delivery to you . I supposedly had a delivery last week and they only left a few bottles. I was told they would be back either that same day or the next as the bottles on the truck were very dirty and he didn't want to leave...
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3 comments
#1487702

Don't order from them worse service nestle never again

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ID
#1245160 Review #1245160 is a subjective opinion of poster.
Location
Chatsworth, California
Service
Readyrefresh Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

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Geek Squad not a Best Buy

I called Geek Squad today and I was told to do anything about my computer it would take 1 to 1 1/2 hours before someone was going to be available. I pay for this service and I shouldn't have to wait that length of time for anything. I can't keep coming back to my computer to check and see if they are there and what if I miss them? When I call that is when I have time to spend on this as I know it takes a bit of time to diagnose. Next, I asked about my Fitbit, purchased in August. Yesterday it decided not to work and its having trouble syncing to cell phone. I tried the usual turning phone off and on, turning blue tooth off and on and replacing the app. Nothing worked. I asked Geek Squad for help and was told I would have to bring it into store they don't do this over the phone. I said then what was the use of Geek Squad? I don't have all the time in the world to run to their store, wait in a line when someone could just tell me over the phone how to fix problem. I said I would return it, she said they would not take it back after 15 days. So I know have $140 something piece of junk to wear on my wrist. Won't be buying stuff from them anymore and I probably won't renew my Geek Squad either.
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ID
#1114706 Review #1114706 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Cons
  • Customer service and wait time
  • Lousy service
  • Phone customer service
Reason of review
Poor customer service
Loss
$140
Preferred solution
CAll me and adbise over phobe how to fix problem and don't make me wait an hour to and hour 1/2 for a Geek to diagnose my computer when it should be done on my time not theirs. Hire more people to work.

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NordicTrack - Nordic track policies for repairs

I have a Nordic-track Elliptical we purchased several years back from Sears and it needs a repair. I called Nordic track and they said unless I purchased it from them, they couldn't help me. And even if they could give me the name of a repair person in my area, I would have to pay for the service call prior to them coming out. What????? Pay first???? I have never paid anyone for anything I didn't get. Not a dishwasher, pool, oven or any other repair person have I ever paid in advance of a service call. It's a shame they treat people this way. If I can't find a repair person, and I have to buy another elliptical, it won't be a Nordic track, but one I can get fixed whenever I call someone and not have to pre-pay a service call.
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ID
#1064265 Review #1064265 is a subjective opinion of poster.
Location
Xian Shi, Shaanxi Sheng
Service
Nordictrack Customer Care
Cons
  • Would not recommend anyone to repair broken equip
Reason of review
Poor customer service
Loss
$700
Preferred solution
Tell me who can fix this and won't charge in advance