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New Reviewer

Shapermint - Zero customer service

I was attempting to make a purchase but something was wrong with their website. I tried to notify them and make my purchase via phone and I could not get in touch with a human being. I ended up cancelling two orders that I made and they were for the wrong size due to website. Luckily, Amazon has great customer service and makes it super easy to cancel orders so I did. I never got to make my phone orders. They just lost a potential faithful customer. Donna Roberson

User's recommendation: Only purchase through Amazon. If not, you'll never be able to correct any problems regarding orders with Shapemint.

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1 comment
#1919671

Hey, Katlynne. So sorry you were having a hard time contacting us by phone.

They usually have a huge volume of calls and if that happens, it's best if you contact us via different channels like email, social media or our live chat help through our website instead. If you still need help, here's the link to our Facebook Messenger you can use to reach out http://m.me/shapermint

ID
#2147726 Review #2147726 is a subjective opinion of poster.
Location
Wichita, Kansas
Product
Shapermint Website
Preferred solution
I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Shapermint - Re: irder no customer service. You lost a customer.

No customer service. You lost a customer.
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1 comment
#1918715

Hey, Katlynne. So sorry you were having a hard time getting help from our customer care.

Can you try sending us a message through Facebook Messenger instead so we can help you out? Here's the link http://m.me/shapermint

ID
#2146697 Review #2146697 is a subjective opinion of poster.
Location
Wichita, Kansas
Service
Shapermint Customer Care