Chris D Pyu

West Elm - Horrible return

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Updated by user Aug 31, 2020

asked the manager, spent hours on the phone and no resolution

Original review Aug 31, 2020
This is the worst company. They don't do anything they promise. You can't cancel once you order. BEWARE. Don't order from them as they are thieves. I submitted a return, and they didn't even give me back what i paid for. I called to cancel 5 days before it shipped and tried to cancel. Several customer service reps promised full return, but in the end they didn't even return what i paid for it or the tax. I believe this illegal
View full review
Loss:
$34
Cons:
  • Refund policy

Preferred solution: Full refund

User's recommendation: DON"T BUY