comment to review:

Did not receive book

Gumroad #2104270
Would love to help you! The best way to get this solved is to actually *email* us rather than leaving a review of our site on Pissedconsumer.com You can email us at support@gumroad.com
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comment to review:

Dont recognize this charge

Gumroad #2104269
Would love to help you! The best way to get this solved is to actually *email* us rather than leaving a review of our site on Pissedconsumer.com You can email us at support@gumroad.com
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comment to review:

Billing

Gumroad #2104268
Would love to help you! The best way to get this solved is to actually *email* us rather than leaving a review of our site on Pissedconsumer.com FWIW our name is "Gumroad" - a Gumshoe is the person who you contacted to help you with this. You can email us at support@gumroad.com
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comment to review:

Wrong number for customer support

Gumroad #2104267
Would love to help you! The best way to get this solved is to actually *email* us rather than leaving a review of our site on Pissedconsumer.com You can email us at support@gumroad.com
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comment to review:

Srill waiting for a copy of a kid by the side of the road ordered july1.

Gumroad #2104266
Would love to help you! The best way to get this solved is to actually *email* us rather than leaving a review of our site on Pissedconsumer.com FWIW we are not tasked with shipping products - the actual creator of the product is in charge of that. Replying directly to your email receipt will put you in touch with them. You can email us at support@gumroad.com
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comment to review:

Transaction

Gumroad #2104265
Would love to help you! The best way to get this solved is to actually *email* us rather than leaving a review of our site on Pissedconsumer.com You can email us at support@gumroad.com
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comment to review:

Can’t create username

Gumroad #2104263
Would love to help you! The best way to get this solved is to actually *email* us rather than leaving a review of our site on Pissedconsumer.com You can email us at support@gumroad.com
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comment to review:

Cancel subscription and refund

Gumroad #2104262
Would love to help you! The best way to get this solved is to actually *email* us rather than leaving a review of our site on Pissedconsumer.com You can email us at support@gumroad.com
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comment to review:

My ebook doesn't open

Gumroad #2104261
Would love to help you! The best way to get this solved is to actually *email* us rather than leaving a review of our site on Pissedconsumer.com You can email us at support@gumroad.com
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comment to review:

Cancel subscription and refund

Gumroad #2104260
Would love to help you! The best way to get this solved is to actually *email* us rather than leaving a review of our site on Pissedconsumer.com You can email us at support@gumroad.com
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comment to review:

Unsatisfactory

Gumroad #1966960
For a refund, please email the creator of the product directly, or email support@gumroad.com and we can forward you on to them.
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comment to review:

I didn't sign up but I'm getting billed!!

Gumroad #1966959
Hi! You'll notice that your review is almost identical to every other review of ours on here, and that our response is always the same. Here goes! Sorry for any confusion! Gumroad handles payments from a wide variety of online sellers, and due to the nature of our current relationship with banking partners, our name shows up on credit card statements rather than a more descriptive charge. We can take a look and give you more information about the charge (and instantly refund it if it turns out to be incorrect). First — you may be able to look up the product you were charged for yourself. If you check the statement description, you'll see it looks something like (next to the amount): GUM.CO/_____ — this is a URL you can visit, which will have information about what you bought. If that doesn't work, you may be able to locate the charge yourself using your email and last 4 digits of your card: https://gumroad.com/charge If you can't find the charge there, we need a bit more information to find the exact charge. If the charge was on your credit card, can you please provide: - The last 4 digits of the card - The expiration date - The card type (e.g. MasterCard/Visa/American Express) - T...
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comment to review:

Don't know how or when I signed_up; and get false links for renewing password!!

Gumroad #1966958
Hi! You probably created an account after you bought a product. If you email support@gumroad.com, rather than posting a review on "PissedConsumers.com" we'll be able to help you out directly.
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comment to review:

Question about PayPal Payout

Gumroad #1966957
Hi! Feel free to email us directly at support@gumroad.com for help with payouts.
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comment to review:

Fraud

Gumroad #1954144
Sorry for any confusion! Gumroad handles payments from a wide variety of online sellers, and due to the nature of our current relationship with banking partners, our name shows up on credit card statements rather than a more descriptive charge. We can take a look and give you more information about the charge (and instantly refund it if it turns out to be incorrect). First — you may be able to look up the product you were charged for yourself. If you check the statement description, you'll see it looks something like (next to the amount): GUM.CO/_____ — this is a URL you can visit, which will have information about what you bought. If that doesn't work, you may be able to locate the charge yourself using your email and last 4 digits of your card: https://gumroad.com/charge If you can't find the charge there, we need a bit more information to find the exact charge. If the charge was on your credit card, can you please provide: - The last 4 digits of the card - The expiration date - The card type (e.g. MasterCard/Visa/American Express) - The charge amount If the charge was on your PayPal account, the URL of the product is on your PayPal receipt. If you want us to look it up, please p...
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comment to review:

I know nothing about this. How did I even get this charge.

Gumroad #1949523
Sorry for any confusion! Gumroad handles payments from a wide variety of online sellers, and due to the nature of our current relationship with banking partners, our name shows up on credit card statements rather than a more descriptive charge. We can take a look and give you more information about the charge (and instantly refund it if it turns out to be incorrect). First — you may be able to look up the product you were charged for yourself. If you check the statement description, you'll see it looks something like (next to the amount): GUM.CO/_____ — this is a URL you can visit, which will have information about what you bought. If that doesn't work, you may be able to locate the charge yourself using your email and last 4 digits of your card: https://gumroad.com/charge If you can't find the charge there, we need a bit more information to find the exact charge. If the charge was on your credit card, can you please provide: - The last 4 digits of the card - The expiration date - The card type (e.g. MasterCard/Visa/American Express) - The charge amount If the charge was on your PayPal account, the URL of the product is on your PayPal receipt. If you want us to look it up, please p...
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comment to review:

Who are you

Gumroad #1948570
Sorry for any confusion! Gumroad handles payments from a wide variety of online sellers, and due to the nature of our current relationship with banking partners, our name shows up on credit card statements rather than a more descriptive charge. We can take a look and give you more information about the charge (and instantly refund it if it turns out to be incorrect). First — you may be able to look up the product you were charged for yourself. If you check the statement description, you'll see it looks something like (next to the amount): GUM.CO/_____ — this is a URL you can visit, which will have information about what you bought. If that doesn't work, you may be able to locate the charge yourself using your email and last 4 digits of your card: https://gumroad.com/charge If you can't find the charge there, we need a bit more information to find the exact charge. If the charge was on your credit card, can you please provide: - The last 4 digits of the card - The expiration date - The card type (e.g. MasterCard/Visa/American Express) - The charge amount If the charge was on your PayPal account, the URL of the product is on your PayPal receipt. If you want us to look it up, please p...
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comment to review:

My order never showed up, after 10 days

Gumroad #1944978
Sorry for your package not getting to you - we aren't actually in charge of shipping products to customers. We here at Gumroad handle payment processing. More context here: https://customers.gumroad.com/article/195-theres-an-issue-with-my-purchase If you wish to email us, you can do so at support@gumroad.com
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comment to review:

My account

Gumroad #1942193
Thanks for updating! On our end: we explained to Christina several times that we did not call her - she left her phone number on PissedConsumers in her last review, and unfortunately someone saw it and prank called her pretending to be Gumroad. We reported her review for sharing private information but PissedConsumers left her phone number visible for about a week. Long story short - Christina's credit card was stolen and used in several "test purchases" on our site, which is what happens when scammers are seeing whether or not they can use a stolen card online. If you simply email support@gumroad.com we can have these charges refunded in a matter of minutes.
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comment to review:

Update

Gumroad #1940794
Works for us!
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comment to review:

They access my account and stole my money

Gumroad #1933303
We did not call you, sorry. Please email us for help with your payment issues.
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comment to review:

Upset

Gumroad #1932796
Hi there I'm terribly sorry that this happened to you, but this was not one of our employees calling you. You left your phone number on your previous review of us, someone likely saw that and prank called you. PissedConsumers did not delete your review/phone number, so they left you open to harassment.
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comment to review:

Video doesn't play

Gumroad #1932795
Please email us here: support@gumroad.com for help with this, or go here to troubleshoot on your own: https://customers.gumroad.com/article/218-my-video-will-not-play
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comment to review:

They access my account and stole my money

Gumroad #1931462
You left your phone number on your previous review on this page - that's likely how someone got your phone number and knew you had an issue with Gumroad.
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comment to review:

They access my account and stole my money

Gumroad #1931461
This all sounds extremely upsetting and bizarre, and I'm sorry about that, but... this wasn't us. We don't call people. We don't offer phone support, and we don't know your phone number. I can see that you emailed us about being charged, and we asked you for more information about the charge to help track it down. At that point, you stopped responding, and then you left this review of us.
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comment to review:

Wrongful Refund

Gumroad #1930890
Apologies for any confusion! Unfortunately with the screenshot you've provided, we can't answer this here. Please email support@gumroad.com and we can give you with an answer and investigate further.
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comment to review:

Unknown charge

Gumroad #1930889
Sorry for any confusion! Gumroad handles payments from a wide variety of online sellers, and due to the nature of our current relationship with banking partners, our name shows up on credit card statements rather than a more descriptive charge. We can take a look and give you more information about the charge (and instantly refund it if it turns out to be incorrect). First — you may be able to look up the product you were charged for yourself. If you check the statement description, you'll see it looks something like (next to the amount): GUM.CO/_____ — this is a URL you can visit, which will have information about what you bought. If that doesn't work, you may be able to locate the charge yourself using your email and last 4 digits of your card: https://gumroad.com/charge If you can't find the charge there, we need a bit more information to find the exact charge. If the charge was on your credit card, can you please provide: - The last 4 digits of the card - The expiration date - The card type (e.g. MasterCard/Visa/American Express) - The charge amount If the charge was on your PayPal account, the URL of the product is on your PayPal receipt. If you want us to look it up, please p...
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0 0
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comment to review:

They took money without authorization

Gumroad #1930706
Sorry for any confusion! Gumroad handles payments from a wide variety of online sellers, and due to the nature of our current relationship with banking partners, our name shows up on credit card statements rather than a more descriptive charge. We can take a look and give you more information about the charge (and instantly refund it if it turns out to be incorrect). First — you may be able to look up the product you were charged for yourself. If you check the statement description, you'll see it looks something like (next to the amount): GUM.CO/_____ — this is a URL you can visit, which will have information about what you bought. If that doesn't work, you may be able to locate the charge yourself using your email and last 4 digits of your card: https://gumroad.com/charge If you can't find the charge there, we need a bit more information to find the exact charge. If the charge was on your credit card, can you please provide: - The last 4 digits of the card - The expiration date - The card type (e.g. MasterCard/Visa/American Express) - The charge amount If the charge was on your PayPal account, the URL of the product is on your PayPal receipt. If you want us to look it up, please p...
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0 0
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comment to review:

NO SOUND

Gumroad #1930705
Please shoot us a line at support@gumroad.com and we can troubleshoot this issue with you directly. Thanks!
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comment to review:

My account

Gumroad #1930704
Sorry for any confusion! Gumroad handles payments from a wide variety of online sellers, and due to the nature of our current relationship with banking partners, our name shows up on credit card statements rather than a more descriptive charge. We can take a look and give you more information about the charge (and instantly refund it if it turns out to be incorrect). First — you may be able to look up the product you were charged for yourself. If you check the statement description, you'll see it looks something like (next to the amount): GUM.CO/_____ — this is a URL you can visit, which will have information about what you bought. If that doesn't work, you may be able to locate the charge yourself using your email and last 4 digits of your card: https://gumroad.com/charge If you can't find the charge there, we need a bit more information to find the exact charge. If the charge was on your credit card, can you please provide: - The last 4 digits of the card - The expiration date - The card type (e.g. MasterCard/Visa/American Express) - The charge amount If the charge was on your PayPal account, the URL of the product is on your PayPal receipt. If you want us to look it up, please p...
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comment to review:

Scammed out of money

Gumroad #1930437
Sorry for any confusion! Gumroad handles payments from a wide variety of online sellers, and due to the nature of our current relationship with banking partners, our name shows up on credit card statements rather than a more descriptive charge. We can take a look and give you more information about the charge (and instantly refund it if it turns out to be incorrect). Please email support@gumroad.com for direct help, rather than posting on PissedConsumers about us :-) Also — you may be able to look up the product you were charged for yourself. If you check the statement description, you'll see it looks something like (next to the amount): GUM.CO/_____ — this is a URL you can visit, which will have information about what you bought. Thanks for your patience and understanding!
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comment to review:

Refund

Gumroad #1930436
This article might help: https://customers.gumroad.com/article/199-how-do-i-access-my-purchase But if you want personal assistance finding your download link, I would email support@gumroad.com
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comment to review:

Cancellation

Gumroad #1930435
Sorry for any confusion! Gumroad handles payments from a wide variety of online sellers, and due to the nature of our current relationship with banking partners, our name shows up on credit card statements rather than a more descriptive charge. We can take a look and give you more information about the charge (and instantly refund it if it turns out to be incorrect). Please email support@gumroad.com for direct help, rather than posting on PissedConsumers about us :-) Also — you may be able to look up the product you were charged for yourself. If you check the statement description, you'll see it looks something like (next to the amount): GUM.CO/_____ — this is a URL you can visit, which will have information about what you bought. Thanks for your patience and understanding!
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comment to review:

Potentially fraudulent business

Gumroad #1930434
Sorry for any confusion! Gumroad handles payments from a wide variety of online sellers, and due to the nature of our current relationship with banking partners, our name shows up on credit card statements rather than a more descriptive charge. We can take a look and give you more information about the charge (and instantly refund it if it turns out to be incorrect). Please email support@gumroad.com for direct help, rather than posting on PissedConsumers about us :-) Also — you may be able to look up the product you were charged for yourself. If you check the statement description, you'll see it looks something like (next to the amount): GUM.CO/_____ — this is a URL you can visit, which will have information about what you bought. Thanks for your patience and understanding!
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comment to review:

Payments

Gumroad #1930433
Please email us directly at support@gumroad.com if you have questions about your payout - it sounds like there might be a problem with your payout settings, which we can fix (or help you fix) via email.
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comment to review:

Cancel this subscription

Gumroad #1929388
Please email us directly at support@gumroad.com for help with subscription issues, thanks!
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comment to review:

Within the $10 amount

Gumroad #1929387
Please email us directly at support@gumroad.com for help with payout issues, thanks!
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comment to review:

Audio Not Working

Gumroad #1929385
Please email us! Much safer than leaving your email address on here - support@gumroad.com
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comment to review:

Missing transaction

Gumroad #1929384
https://customers.gumroad.com/article/199-how-do-i-access-my-purchase might help, although it sounds like you might have mistyped your email address. Please email us for further help!
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comment to review:

I'm trying to purchase an extended reading and I tried to give my M/C numbers, but, it wouldn't go through. Then it asked for a photo of my card. The problem is my card is dark blue with gold printing

Gumroad #1927773
Please email support@gumroad.com and we can help you with any purchasing issues that you have.
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comment to review:

I purchased a course and it not showing up in my Gumroad

Gumroad #1927772
Hi! Please feel free to email support@gumroad.com and we can resend this to you. It's possible that you bought this using a different email address, or archived the product from your library, or bought it while logged *out* of your Gumroad account.
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comment to review:

Unknown charges on my bank account

Gumroad #1925570
Sorry for any confusion! Gumroad handles payments from a wide variety of online sellers, and due to the nature of our current relationship with banking partners, our name shows up on credit card statements rather than a more descriptive charge. We can take a look and give you more information about the charge (and instantly refund it if it turns out to be incorrect). Please email support@gumroad.com for direct help, rather than posting on PissedConsumers about us :-) Also — you may be able to look up the product you were charged for yourself. If you check the statement description, you'll see it looks something like (next to the amount): GUM.CO/_____ — this is a URL you can visit, which will have information about what you bought. Thanks for your patience and understanding!
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comment to review:

You stole 17.23 off vanillagift card,Please Refund today

Gumroad #1923811
Sorry for any confusion! Gumroad handles payments from a wide variety of online sellers, and due to the nature of our current relationship with banking partners, our name shows up on credit card statements rather than a more descriptive charge. We can take a look and give you more information about the charge (and instantly refund it if it turns out to be incorrect). Please email support@gumroad.com for direct help, rather than posting on PissedConsumers about us :-) Also — you may be able to look up the product you were charged for yourself. If you check the statement description, you'll see it looks something like (next to the amount): GUM.CO/_____ — this is a URL you can visit, which will have information about what you bought. Thanks for your patience and understanding!
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comment to review:

Payment

Gumroad #1923597
Feel free to email support@gumroad.com for help with this! We actually do go into detail about why your account might not have been paid here: https://help.gumroad.com/article/13-getting-paid
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comment to review:

Lack of order

Gumroad #1923266
Hi! We address this concern here: https://customers.gumroad.com/article/195-theres-an-issue-with-my-purchase And here: https://customers.gumroad.com/article/212-i-never-received-a-receipt It's likely that you mistyped your email address at checkout, or the email receipt went to spam. Feel free to email us and we'll help you track down your order.
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comment to review:

REFUND DEMANDED. Recurring yearly membership, never have used this website

Gumroad #1922810
Sorry for any confusion! Gumroad handles payments from a wide variety of online sellers, and due to the nature of our current relationship with banking partners, our name shows up on credit card statements rather than a more descriptive charge. We can take a look and give you more information about the charge (and instantly refund it if it turns out to be incorrect). Please email support@gumroad.com for direct help, rather than posting on PissedConsumers about us :-) Also — you may be able to look up the product you were charged for yourself. If you check the statement description, you'll see it looks something like (next to the amount): GUM.CO/_____ — this is a URL you can visit, which will have information about what you bought. Thanks for your patience and understanding!
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comment to review:

Charges

Gumroad #1922097
https://customers.gumroad.com/article/214-why-was-i-charged-by-gumroad will help you make sense of this, and you can look the charge up at gumroad.com/charge
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comment to review:

Charges

Gumroad #1922096
No need for panic! Gumroad is a digital commerce platform that enables writers, musicians, filmmakers, designers, etc. to easily sell their products online. We provide the payment processing and file delivery, but many buyers don't realize they're using us when purchasing a product. It is likely that you bought a product from one of these creators. Please check your email inboxes for receipts from Gumroad - you may find we've emailed you a receipt and download link. If you don't recognize the charge on your card, you can also search for it here. Can't locate it there? Give us a shout and we'll help you as soon as possible. Please let us know the following: The date of the charge The full description of the charge on your credit card, i.e. "GUM.CO EDGAR GUMSTEIN" The type of card used (Visa, Mastercard, etc.) The last 4 digits of the card, and its expiration date.
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comment to review:

Follow up

Gumroad #1921749
We are not the creators of iSpoofer, so we don't have insight into why your subscription was cancelled. If you email us - at support@gumroad.com - we can put you in touch with iSpoofer's team. Thanks!
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comment to review:

19 emails from you? Who are you?

Gumroad #1921542
It sounds like someone has tried to add you as a follower to their Gumroad account. Sorry! If you reply to one of these emails you've received, we can find out the account that is sending you these emails and suspend them.
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